보통은Apple인증SVC-19A Dump시험을 넘기 위해서는 많은 시간과 신경이 필요합니다. Apple인증SVC-19A Dump시험은 현재 치열한 IT경쟁 속에서 열기는 더욱더 뜨겁습니다. 응시자들도 더욱더 많습니다. Omgzlook는 자격증 응시자에게Apple SVC-19A Dump 시험 준비를 위한 현재 그리고 가장 최근의 자료들을 제공하는 이 산업 영역의 리더입니다. Omgzlook는Apple SVC-19A Dump덤프를 시험문제변경에 따라 계속 갱신하여 고객님께서 받은 것이Apple SVC-19A Dump 시험의 가장 최신 기출문제임을 보증해드립니다. Omgzlook에서는 여러분들의 시간돠 돈을 절약해드리기 위하여 저렴한 가격에 최고의 품질을 지닌 퍼펙트한Apple인증SVC-19A Dump시험덤플르 제공해드려 고객님의 시험준비에 편안함을 선물해드립니다.
AppleCare Technician Training SVC-19A 또한 구매 후 일년무료 업데이트버전을 받을 수 있는 기회를 얻을 수 있습니다.
Apple인증 SVC-19A - Apple Service Fundamentals Exam Dump시험은 IT인증시험중 가장 인기있는 시험입니다. Omgzlook는 여러분의 꿈을 이루어줄 뿐만 아니라 일년무료 업뎃서비스도 따릅니다. Omgzlook에서 제공하는 덤프로 여러분은 1000%시험을 패스하실수 있고Apple SVC-19A 인증시험덤프자격증을 취득하실 수 있습니다.지금 바로 사이트에서Apple SVC-19A 인증시험덤프덤프데모 즉 덤프의 일부 문제와 답을 다운 받으셔서 체험하실 수 있습니다.
Omgzlook는 IT인증시험 자격증 공부자료를 제공해드리는 전문적인 사이트입니다. Omgzlook제품은 100%통과율을 자랑하고 있습니다. Apple인증 SVC-19A Dump시험이 어려워 자격증 취득을 망설이는 분들이 많습니다.
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Omgzlook의 완벽한 Apple인증 SVC-19A Dump덤프는 고객님이Apple인증 SVC-19A Dump시험을 패스하는 지름길입니다. 시간과 돈을 적게 들이는 반면 효과는 십점만점에 십점입니다. Omgzlook의 Apple인증 SVC-19A Dump덤프를 선택하시면 고객님께서 원하시는 시험점수를 받아 자격증을 쉽게 취득할수 있습니다.
Pass4Tes가 제공하는 제품을 사용함으로 여러분은 IT업계하이클래스와 멀지 않았습니다. Pass4Tes 가 제공하는 인증시험덤프는 여러분을Apple인증SVC-19A Dump시험을 안전하게 통과는 물론 관연전업지식장악에도 많은 도움이 되며 또한 우리는 일년무료 업뎃서비스를 제공합니다.
SVC-19A PDF DEMO:
QUESTION NO: 1
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E
QUESTION NO: 2
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G
QUESTION NO: 3
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C
QUESTION NO: 4
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B
QUESTION NO: 5
Which of the following statements are true when safely handling of batteries and portable computer case assemblies with built-in battery? (Choose three.)
A. Never attempt to separate or remove the battery from a case assembly that has a built-in battery.
B. Do not expose lithium batteries to high temperatures.
C. If something unusual is noticed (such as an odor, swelling, discoloration, deformity or overheating), connect the device to a power outlet and run Diagnostics.
D. Lift batteries or case assemblies using the battery cable.
E. Technicians should put on nitrile or lint free gloves when dealing with hot batteries.
F. When performing a visual inspection, view the battery from about one foot away.
G. If a battery is dropped, it can be reused after visual inspection.
Answer: E,F,G
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Updated: May 28, 2022