Our Omgzlook is the most reliable backing for every Service-Cloud-Consultant Latest Study Guide Ppt candidate. All study materials required in Service-Cloud-Consultant Latest Study Guide Ppt exam are provided by Our Omgzlook. Once you purchased our Service-Cloud-Consultant Latest Study Guide Ppt exam dump, we will try our best to help you pass Service-Cloud-Consultant Latest Study Guide Ppt exam. So you can master the most important Service-Cloud-Consultant Latest Study Guide Ppt exam torrent in the shortest time and finally pass the exam successfully. Only 20-30 hours are needed for you to learn and prepare our Service-Cloud-Consultant Latest Study Guide Ppt test questions for the exam and you will save your time and energy. By by constantly improving our dumps, our strong technical team can finally take proud to tell you that our Service-Cloud-Consultant Latest Study Guide Ppt exam materials will give you unexpected surprises.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Some of them can score more than 90%.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Latest Study Guide Ppt practice materials integrating scientific research of materials, production of high quality Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Latest Study Guide Ppt training engine and considerate after-sales services have help us won a prominent position in the field of materials. If you fail, don't forget to learn your lesson. If you still prepare for your test yourself and fail again and again, it is time for you to choose a valid Service-Cloud-Consultant Latest Study Guide Questions study guide; this will be your best method for clearing exam and obtain a certification.
All exam materials in Service-Cloud-Consultant Latest Study Guide Ppt learning materials contain PDF, APP, and PC formats. They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our Service-Cloud-Consultant Latest Study Guide Ppt study guide.
Salesforce Service-Cloud-Consultant Latest Study Guide Ppt - God will help those who help themselves.
Service-Cloud-Consultant Latest Study Guide Ppt real dumps revised and updated according to the syllabus changes and all the latest developments in theory and practice, our Salesforce Certified Service cloud consultant real dumps are highly relevant to what you actually need to get through the certifications tests. Moreover they impart you information in the format of Service-Cloud-Consultant Latest Study Guide Ppt questions and answers that is actually the format of your real certification test. Hence not only you get the required knowledge but also find the opportunity to practice real exam scenario.
Also, your normal life will not be disrupted. The only difference is that you harvest a lot of useful knowledge.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
Discount is being provided to the customer for the entire Salesforce Huawei H28-153_V1.0 preparation suite. It is also known to us that passing the exam is not an easy thing for many people, so a good study method is very important for a lot of people, in addition, a suitable study tool is equally important, because the good and suitable Microsoft MB-260 reference guide can help people pass the exam in a relaxed state. I believe that after you try MuleSoft MCPA-Level-1 training engine, you will love them. Adobe AD0-E716 - Of course, if you choose our study materials, you will have the chance to experience our PDF version. MuleSoft MCIA-Level-1 - Omgzlook's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand.
Updated: May 28, 2022