We can confidently say that our products are leading in the products of the same industry. The richness and authority of Service-Cloud-Consultant Practice Questions Book exam materials are officially certified. Someone around you must be using our Service-Cloud-Consultant Practice Questions Book exam questions. After choosing Service-Cloud-Consultant Practice Questions Book training engine, you will surely feel very pleasantly surprised. First of all, our Service-Cloud-Consultant Practice Questions Book study materials are very rich, so you are free to choose. Maybe our Salesforce Certified Service cloud consultant exam questions can help you.
Our Service-Cloud-Consultant Practice Questions Book practice quiz is unique in the market.
Today, getting Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Practice Questions Book certification has become a trend, and Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Practice Questions Book exam dump is the best weapon to help you pass certification. All intricate points of our Service-Cloud-Consultant Study Material study guide will not be challenging anymore. They are harbingers of successful outcomes.
Service-Cloud-Consultant Practice Questions Book study guide not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers. Service-Cloud-Consultant Practice Questions Book guide torrent uses a very simple and understandable language, to ensure that all people can read and understand. Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? Service-Cloud-Consultant Practice Questions Book study guide can help you to solve all these questions.
Salesforce Service-Cloud-Consultant Practice Questions Book - What is more, we offer customer services 24/7.
Obtaining the Service-Cloud-Consultant Practice Questions Book certification is not an easy task. Only a few people can pass it successfully. If you want to be one of them, please allow me to recommend the Service-Cloud-Consultant Practice Questions Book learning questions from our company to you, the superb quality of Service-Cloud-Consultant Practice Questions Book exam braindumps we've developed for has successfully helped thousands of candidates to realize their dreams. And our Service-Cloud-Consultant Practice Questions Book study materials have helped so many customers pass the exam.
If you are interested in Service-Cloud-Consultant Practice Questions Book exam material, you only need to enter our official website, and you can immediately download and experience our trial PDF file for free. Through the trial you will have different learning experience, you will find that what we say is not a lie, and you will immediately fall in love with our products.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
We believe that if you decide to buy the Microsoft AZ-120 study materials from our company, you will pass your exam and get the certification in a more relaxed way than other people. IBM C1000-163 - Not only the content is the latest and valid information, but also the displays are varied and interesting. Once you have submitted your practice time, CompTIA FC0-U71 learning Material system will automatically complete your operation. EMC D-VXB-DY-A-24 - If you believe in our products this time, you will enjoy the happiness of success all your life SAP C_THR70_2404 - As we all know, the world does not have two identical leaves.
Updated: May 28, 2022