Not only we provide the most valued Service-Cloud-Consultant Best Preparation Materials study materials, but also we offer trustable and sincere after-sales services. As we all know, it’s hard to delight every customer. But we have successfully done that. Do you often envy the colleagues around you can successfully move to a larger company to achieve the value of life? Are you often wondering why your classmate, who has scores similar to yours, can receive a large company offer after graduation and you are rejected? In fact, what you lack is not hard work nor luck, but Service-Cloud-Consultant Best Preparation Materials guide question. If you do not have extraordinary wisdom, do not want to spend too much time on learning, but want to reach the pinnacle of life through Service-Cloud-Consultant Best Preparation Materials exam, then you must have Service-Cloud-Consultant Best Preparation Materials question torrent. When you are eager to pass the Service-Cloud-Consultant Best Preparation Materials real exam and need the most professional and high quality practice material, we are willing to offer help.
Salesforce Service Cloud Consultant Service-Cloud-Consultant What are you waiting for? Come and buy it now.
And our website has already became a famous brand in the market because of our reliable Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Best Preparation Materials exam questions. Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? Service-Cloud-Consultant Downloadable PDF study guide can help you to solve all these questions. Service-Cloud-Consultant Downloadable PDF certification training is compiled by many experts over many years according to the examination outline of the calendar year and industry trends.
For more textual content about practicing exam questions, you can download our products with reasonable prices and get your practice begin within 5 minutes. After getting to know our Service-Cloud-Consultant Best Preparation Materials test guide by free demos, many exam candidates had their volitional purchase. So our Service-Cloud-Consultant Best Preparation Materials latest dumps are highly effective to make use of.
Salesforce Service-Cloud-Consultant Best Preparation Materials - You can directly select our products.
According to personal propensity and various understanding level of exam candidates, we have three versions of Service-Cloud-Consultant Best Preparation Materials study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our Service-Cloud-Consultant Best Preparation Materials exam braindumps, then you may find that there are the respective features and detailed disparities of our Service-Cloud-Consultant Best Preparation Materials simulating questions. And you can free donwload the demos to have a look.
But even the best people fail sometimes. In addition to the lack of effort, you may also not make the right choice on our Service-Cloud-Consultant Best Preparation Materials exam questions.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
And our HP HP2-I57 study braindumps deliver the value of our services. You really need our The Open Group OGBA-101 practice materials which can work as the pass guarantee. One decision will automatically lead to another decision, we believe our Snowflake DEA-C01 guide dump will make you fall in love with our products and become regular buyers. Obtaining the PECB ISO-IEC-27001-Lead-Auditor-KR certification is not an easy task. EMC D-VXR-DY-23 - Through the trial you will have different learning experience, you will find that what we say is not a lie, and you will immediately fall in love with our products.
Updated: May 28, 2022