As the saying goes, verbal statements are no guarantee. So we are willing to let you know the advantages of our Service-Cloud-Consultant Vce Files study braindumps. In order to let all people have the opportunity to try our products, the experts from our company designed the trial version of our Service-Cloud-Consultant Vce Files prep guide for all people. Our Service-Cloud-Consultant Vce Files exam materials are pleased to serve you as such an exam tool. With over a decade’s endeavor, our Service-Cloud-Consultant Vce Files practice guide successfully become the most reliable products in the industry. Our Service-Cloud-Consultant Vce Files certification guide can help you improve your ability to work in the shortest amount of time, thereby surpassing other colleagues in your company, for more promotion opportunities and space for development.
Salesforce Service Cloud Consultant Service-Cloud-Consultant And we have become a popular brand in this field.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Vce Files - Salesforce Certified Service cloud consultant And the content of them is the same though the displays are different. For many people, it’s no panic passing the Study Service-Cloud-Consultant Group exam in a short time. Luckily enough,as a professional company in the field of Study Service-Cloud-Consultant Group practice questions ,our products will revolutionize the issue.
We guarantee that you can pass the exam at one time even within one week based on practicing our Service-Cloud-Consultant Vce Files exam materials regularly. 98 to 100 percent of former exam candidates have achieved their success by the help of our Service-Cloud-Consultant Vce Files practice questions. And we have been treated as the best friend as our Service-Cloud-Consultant Vce Files training guide can really help and change the condition which our loyal customers are in and give them a better future.
Salesforce Service-Cloud-Consultant Vce Files - Join us and you will be one of them.
As we all know, it is difficult to prepare the Service-Cloud-Consultant Vce Files exam by ourselves. Excellent guidance is indispensable. If you urgently need help, come to buy our study materials. Our company has been regarded as the most excellent online retailers of the Service-Cloud-Consultant Vce Files exam question. So our assistance is the most professional and superior. You can totally rely on our study materials to pass the exam. All the key and difficult points of the Service-Cloud-Consultant Vce Files exam have been summarized by our experts. They have rearranged all contents, which is convenient for your practice. Perhaps you cannot grasp all crucial parts of the Service-Cloud-Consultant Vce Files study tool by yourself. You also can refer to other candidates’ review guidance, which might give you some help. Then we can offer you a variety of learning styles. Our printable Service-Cloud-Consultant Vce Files real exam dumps, online engine and windows software are popular among candidates. So you will never feel bored when studying on our Service-Cloud-Consultant Vce Files study tool.
To be convenient for the learners, our Service-Cloud-Consultant Vce Files certification questions provide the test practice software to help the learners check their learning results at any time. Our Service-Cloud-Consultant Vce Files study practice guide takes full account of the needs of the real exam and conveniences for the clients.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
IBM C1000-127 - If you fail to pass the exam, we will give a full refund. VMware 3V0-32.23 - Salesforce exam guide have to admit that the exam of gaining the Salesforce certification is not easy for a lot of people, especial these people who have no enough time. Juniper JN0-664 - A large number of buyers pouring into our website every day can prove this. Although we come across some technical questions of our Microsoft PL-400 learning guide during development process, we still never give up to developing our Microsoft PL-400 practice engine to be the best in every detail. Netskope NSK101 - And you can just visit our website to know its advantages.
Updated: May 28, 2022