Or, you can consult someone who has participated in the Service-Cloud-Consultant Test Sample exam. They must know or use our products. We can confidently say that our products are leading in the products of the same industry. After choosing Service-Cloud-Consultant Test Sample training engine, you will surely feel very pleasantly surprised. First of all, our Service-Cloud-Consultant Test Sample study materials are very rich, so you are free to choose. Our learning materials can provide you with meticulous help and help you get your certificate.
Our Service-Cloud-Consultant Test Sample practice quiz is unique in the market.
After years of hard work, the experts finally developed a set of perfect learning materials Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Sample practice materials that would allow the students to pass the exam easily. And our website has already became a famous brand in the market because of our reliable Valid Braindumps Service-Cloud-Consultant Ebook exam questions. Different from all other bad quality practice materials that cheat you into spending much money on them, our Valid Braindumps Service-Cloud-Consultant Ebook exam materials are the accumulation of professional knowledge worthy practicing and remembering.
Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? Service-Cloud-Consultant Test Sample study guide can help you to solve all these questions. Service-Cloud-Consultant Test Sample certification training is compiled by many experts over many years according to the examination outline of the calendar year and industry trends. Service-Cloud-Consultant Test Sample study guide not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers.
Salesforce Service-Cloud-Consultant Test Sample - Just make your own decisions.
According to personal propensity and various understanding level of exam candidates, we have three versions of Service-Cloud-Consultant Test Sample study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our Service-Cloud-Consultant Test Sample exam braindumps, then you may find that there are the respective features and detailed disparities of our Service-Cloud-Consultant Test Sample simulating questions. And you can free donwload the demos to have a look.
So every year a large number of people take Service-Cloud-Consultant Test Sample tests to prove their abilities. But even the best people fail sometimes.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Our ISACA CISA-KR real questions can offer major help this time. SAP P_SAPEA_2023 - There are plenty of people who took a lot of energy and time but finally failed to pass. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent NAHQ CPHQ exam questions. Obtaining the Microsoft DP-203-KR certification is not an easy task. If you are interested in HP HPE0-V26 exam material, you only need to enter our official website, and you can immediately download and experience our trial PDF file for free.
Updated: May 28, 2022