From the customers’ point of view, our Service-Cloud-Consultant Test Practice test question put all candidates’ demands as the top priority. We treasure every customer’ reliance and feedback to the optimal Service-Cloud-Consultant Test Practice practice test. Considering all customers’ sincere requirements, Service-Cloud-Consultant Test Practice test question persist in the principle of “Quality First and Clients Supreme” all along and promise to our candidates with plenty of high-quality products, considerate after-sale services as well as progressive management ideas. They can even broaden amplitude of your horizon in this line. Of course, knowledge will accrue to you from our Service-Cloud-Consultant Test Practice training guide. Our Service-Cloud-Consultant Test Practice test braindumps are by no means limited to only one group of people.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So you can take a best preparation for the exam.
Even the proofreading works of the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Practice study materials are complex and difficult. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Our Service-Cloud-Consultant Test Practice study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the Service-Cloud-Consultant Test Practice exam braindumps and how we changed their life by helping them get the Service-Cloud-Consultant Test Practice certification.
Salesforce Service-Cloud-Consultant Test Practice - So you have no reason not to choose it.
Each of us is dreaming of being the best, but only a few people take that crucial step. The key step is to work hard to make yourself better. Our Service-Cloud-Consultant Test Practice study materials may become your right man. Perhaps you have heard of our Service-Cloud-Consultant Test Practice exam braindumps. A lot of our loyal customers are very familiar with their characteristics. And our Service-Cloud-Consultant Test Practice learning quiz have become a very famous brand in the market and praised for the best quality.
it can help you to pass the IT exam. With the Omgzlook's Salesforce Service-Cloud-Consultant Test Practice exam training materials, you will have better development in the IT industry.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 3
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A
QUESTION NO: 5
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
If you really want to pass the CompTIA CS0-003 exam faster, choosing a professional product is very important. Huawei H13-334_V1.0 - It will help us to pass the exam successfully. As long as you use Microsoft MB-700 learning materials and get a Microsoft MB-700 certificate, you will certainly be appreciated by the leaders. Omgzlook's Salesforce ISC CISSP-KR exam training materials are absolutely trustworthy. According to our overall evaluation and research, seldom do we have cases that customers fail the Microsoft MS-900-KR exam after using our study materials.
Updated: May 28, 2022