Our Service-Cloud-Consultant Test Online study guide will be the best choice for your time, money and efforts. In compliance with syllabus of the exam, our Service-Cloud-Consultant Test Online preparation materials are determinant factors giving you assurance of smooth exam. Our Service-Cloud-Consultant Test Online actual exam comprise of a number of academic questions for your practice, which are interlinked and helpful for your exam. The PDF version of our Service-Cloud-Consultant Test Online guide quiz is prepared for you to print it and read it everywhere. It is convenient for you to see the answers to the questions and remember them. All contents of the Service-Cloud-Consultant Test Online exam questions are masterpieces from experts who imparted essence of the exam into our Service-Cloud-Consultant Test Online study prep.
Salesforce Service Cloud Consultant Service-Cloud-Consultant These interactions have inspired us to do better.
Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Test Online had a deeper impact on our work. Our product boosts many advantages and it is worthy for you to buy it. You can have a free download and tryout of our Latest Service-Cloud-Consultant Practice Questions Download exam torrents before purchasing.
We can guarantee that the study materials from our company will help you pass the exam and get the certification in a relaxed and efficient method. More and more people look forward to getting the Service-Cloud-Consultant Test Online certification by taking an exam. However, the exam is very difficult for a lot of people.
Salesforce Service-Cloud-Consultant Test Online - And it deserves you to have a try!
Omgzlook is a website to provide IT certification exam training tool for people who attend IT certification exam examinee. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions. IN a short time of using Omgzlook's simulation test, you can 100% pass the exam. So spending a small amount of time and money in exchange for such a good result is worthful. Please add Omgzlook's training tool in your shopping cart now.
Everything is changing so fast. So do not reject challenging new things.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 5
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
SAP C-TS462-2023 - These training products to help you pass the exam, we guarantee to refund the full purchase cost. And we always have a very high hit rate on the Microsoft DP-300-KR study guide by our customers for our high pass rate is high as 98% to 100%. Pegasystems PEGACPLSA88V1 - IT certification candidates are mostly working people. Juniper JN0-214 - A lot of our loyal customers are very familiar with their characteristics. PRINCE2 PRINCE2-Foundation - We are through thick and thin with you and to accept this challenge together.
Updated: May 28, 2022