It is unmarched high as 98% to 100%. So choose our Service-Cloud-Consultant Sample Questions practice engine, you are more confident to pass. After years of unremitting efforts, our Service-Cloud-Consultant Sample Questions exam materials and services have received recognition and praises by the vast number of customers. Our Service-Cloud-Consultant Sample Questions exam dumps PDF can help you prepare casually and pass exam easily. If you make the best use of your time and obtain a useful certification you may get a senior position ahead of others. With our trusted service, our Service-Cloud-Consultant Sample Questions study guide will never make you disappointed.
Salesforce Service Cloud Consultant Service-Cloud-Consultant We can provide you with a free trial version.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Sample Questions - Salesforce Certified Service cloud consultant It is fast and convenient out of your imagination. Under the guidance of our study materials, you can gain unexpected knowledge. Finally, you will pass the exam and get a Salesforce certification.
Service-Cloud-Consultant Sample Questions practice dumps offers you more than 99% pass guarantee, which means that if you study our Service-Cloud-Consultant Sample Questions learning guide by heart and take our suggestion into consideration, you will absolutely get the certificate and achieve your goal. Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by Service-Cloud-Consultant Sample Questions test prep, our after-sale services can update your existing Service-Cloud-Consultant Sample Questions study quiz within a year and a discount more than one year.
Salesforce Service-Cloud-Consultant Sample Questions - No company in the field can surpass us.
Our Service-Cloud-Consultant Sample Questions exam questions just focus on what is important and help you achieve your goal. With high-quality Service-Cloud-Consultant Sample Questions guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. In your every stage of review, our Service-Cloud-Consultant Sample Questions practice prep will make you satisfied.
Because, after all, Service-Cloud-Consultant Sample Questions is a very important certified exam of Salesforce. But Service-Cloud-Consultant Sample Questions exam is not so simple.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
With passing rate up to 98 percent and above, our ECCouncil 312-96 practice materials are highly recommended among exam candidates. In order to pass Salesforce certification SAP C-S4CFI-2402 exam disposably, you must have a good preparation and a complete knowledge structure. Microsoft PL-400-KR - Many people, especially the in-service staff, are busy in their jobs, learning, family lives and other important things and have little time and energy to learn and prepare the exam. If you have a Salesforce Cisco 820-605 certification, your work will have a lot of change that wages and work position will increase quickly. CWNP CWAP-404 - For a better understanding of their features, please follow our website and try on them.
Updated: May 28, 2022