After you use Omgzlook Salesforce Service-Cloud-Consultant Free Download study guide, you not only can pass the exam at the first attempt, also can master the skills the exam demands. Would you like to improve your IT skills through learning the Salesforce Service-Cloud-Consultant Free Download exam related knowledge to won other people's approval? Salesforce certification exam can help you perfect yourself. If you successfully get Salesforce Service-Cloud-Consultant Free Download certificate, you can finish your work better. If you have problems with your installation or use on our Service-Cloud-Consultant Free Download training guide, our 24 - hour online customer service will resolve your trouble in a timely manner. We dare say that our Service-Cloud-Consultant Free Download preparation quiz have enough sincerity to our customers. Instead of blindly studying relevant knowledge the exam demands, you can do some valuable questions.
Salesforce Service Cloud Consultant Service-Cloud-Consultant And IT certification has become a necessity.
Just only dozens of money on Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Free Download latest study guide will assist you 100% pass exam and 24-hours worm aid service. With it, you have done fully prepared to meet this exam. Omgzlook is an excellent source of information on IT Certifications.
Most returned customers said that our Service-Cloud-Consultant Free Download dumps pdf covers the big part of main content of the certification exam. Questions and answers from our Service-Cloud-Consultant Free Download free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed. Please check the free demo of Service-Cloud-Consultant Free Download braindumps before purchased and we will send you the download link of Service-Cloud-Consultant Free Download real dumps after payment.
Actually, Salesforce Service-Cloud-Consultant Free Download exam really make you anxious.
After our unremitting efforts, Service-Cloud-Consultant Free Download learning guide comes in everybody's expectation. Our professional experts not only have simplified the content and grasp the key points for our customers, but also recompiled the Service-Cloud-Consultant Free Download preparation materials into simple language so that all of our customers can understand easily no matter which countries they are from. In such a way, you will get a leisure study experience as well as a doomed success on your coming Service-Cloud-Consultant Free Download exam.
Every version of Service-Cloud-Consultant Free Download study materials that we provide to you has its own advantage: the PDF version has no equipment limited, which can be read anywhere; the online version can use on any electronic equipment there is network available; the software version can simulate the real Service-Cloud-Consultant Free Download exam environment to let you have more real feeling to Service-Cloud-Consultant Free Download real exam, besides the software version can be available installed on unlimited number devices.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
By passing the exams multiple times on practice test software, you will be able to pass the real Cisco 700-695 test in the first attempt. The Microsoft SC-100 study material provided by Omgzlook can make you enjoy a boost up in your career and help you get the Microsoft SC-100 certification easily. SAP C-THR86-2405 - So the proficiency of our team is unquestionable. You will receive an email attached with the HP HPE0-G01 training dumps within 5-10 minutes after completing purchase. Microsoft MB-230 - It will be easy for you to find your prepared learning material.
Updated: May 28, 2022