Instead of wasting your time on preparing for Service-Cloud-Consultant Exam Review exam, you should use the time to do significant thing. Therefore, hurry to visit Omgzlook to know more details. Miss the opportunity, you will regret it. We can ensure you pass with Salesforce study torrent at first time. Omgzlook is a reliable study center providing you the valid and correct Service-Cloud-Consultant Exam Review questions & answers for boosting up your success in the actual test. For example like Salesforce Service-Cloud-Consultant Exam Review certification exam, it is a very valuable examination, which must help you realize your wishes.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So just come on and join our success!
Salesforce Service Cloud Consultant Service-Cloud-Consultant Exam Review - Salesforce Certified Service cloud consultant The promotion is regular, so please hurry up to get the most cost-effective Salesforce prep exam dumps. As for PPT online version, as long as you download the app into your computer. You can enjoy the nice service from us.
How to improve your IT ability and increase professional IT knowledge of Service-Cloud-Consultant Exam Review real exam in a short time? Obtaining valid training materials will accelerate the way of passing Service-Cloud-Consultant Exam Review actual test in your first attempt. It will just need to take one or two days to practice Salesforce Service-Cloud-Consultant Exam Review test questions and remember answers. You will free access to our test engine for review after payment.
Salesforce Service-Cloud-Consultant Exam Review - Just add it to your cart.
As a key to the success of your life, the benefits that our Service-Cloud-Consultant Exam Review study braindumps can bring you are not measured by money. Service-Cloud-Consultant Exam Review exam questions can not only help you pass the exam, but also help you master a new set of learning methods and teach you how to study efficiently, our Service-Cloud-Consultant Exam Review study materials will lead you to success. And Service-Cloud-Consultant Exam Review study materials provide free trial service for consumers. Come and have a try!
In addition, you can set the time for each test practice of Service-Cloud-Consultant Exam Review simulate test. The intelligence and customizable Service-Cloud-Consultant Exam Review training material will help you get the Service-Cloud-Consultant Exam Review certification successfully.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
We can assure you the proficiency of our SAP C_TS462_2023 exam prep. The Microsoft MB-330 pass review written by our IT professionals is the best solution for passing the technical and complex certification exam. our advanced operation system on the Salesforce MuleSoft-Integration-Associate learning guide will automatically encrypt all of the personal information on our Salesforce MuleSoft-Integration-Associate practice dumps of our buyers immediately, and after purchasing, it only takes 5 to 10 minutes before our operation system sending our Salesforce MuleSoft-Integration-Associate study materials to your email address, there is nothing that you need to worry about, and we will spear no effort to protect your interests from any danger and ensure you the fastest delivery. Amazon SOA-C02-KR - We provide 24/7 customer service for all of you, please feel free to send us any questions about Salesforce exam test through email or online chat, and we will always try our best to keeping our customer satisfied. Believe us because the IIA IIA-CIA-Part1 test prep are the most useful and efficient, and the IIA IIA-CIA-Part1 exam preparation will make you master the important information and the focus of the exam.
Updated: May 28, 2022