The content of our Service-Cloud-Consultant Exam Pdf practice engine is based on real exam by whittling down superfluous knowledge without delinquent mistakes rather than dropping out of reality. Being subjected to harsh tests of market, our Service-Cloud-Consultant Exam Pdf exam questions are highly the manifestation of responsibility carrying out the tenets of customer oriented. And our Service-Cloud-Consultant Exam Pdf study materials are warmly praised and welcomed by the customers all over the world. According to the research statistics, we can confidently tell that 99% candidates have passed the Service-Cloud-Consultant Exam Pdf exam. Several advantages we now offer for your reference. Our passing rate of the Service-Cloud-Consultant Exam Pdf study guide has reached up to 98 to 100 percent up to now, so you cannot miss this opportunity.
But our Service-Cloud-Consultant Exam Pdf exam questions have made it.
If the user finds anything unclear in the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Pdf exam questions exam, we will send email to fix it, and our team will answer all of your questions related to the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Pdf actual exam. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our Valid Service-Cloud-Consultant Exam Cram exam questions just focus on what is important and help you achieve your goal.
Among all substantial practice materials with similar themes, our Service-Cloud-Consultant Exam Pdf practice materials win a majority of credibility for promising customers who are willing to make progress in this line. With excellent quality at attractive price, our Service-Cloud-Consultant Exam Pdf exam questions get high demand of orders in this fierce market. You can just look at the data about the hot hit on the Service-Cloud-Consultant Exam Pdf study braindumps everyday, and you will know that how popular our Service-Cloud-Consultant Exam Pdf learning guide is.
Salesforce Service-Cloud-Consultant Exam Pdf - You can totally trust us.
We offer 24 - hour, 365 – day online customer service to every user on our Service-Cloud-Consultant Exam Pdf study materials. Our service staff will help you solve the problem about the Service-Cloud-Consultant Exam Pdf training materials with the most professional knowledge and enthusiasm. We believe that can completely dispel your worries on Service-Cloud-Consultant Exam Pdf exam braindumps. So please feel free to contact us if you have any trouble on our Service-Cloud-Consultant Exam Pdf practice questions.
Our Service-Cloud-Consultant Exam Pdf study materials are available for downloading without any other disturbing requirements as long as you have paid successfully, which is increasingly important to an examinee as he or she has limited time for personal study. Therefore, our Service-Cloud-Consultant Exam Pdf study materials are attributive to high-efficient learning.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 2
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 3
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
QUESTION NO: 5
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
First of all, if you are not sure about the VMware 1V0-41.20 exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy VMware 1V0-41.20 study guide or not. Netskope NSK101 - Omgzlook's providing learning materials can not only help you 100% pass the exam, but also provide you a free one-year update service. Before the purchase, the clients can download and try out our Network Appliance NS0-521 learning file freely. Palo Alto Networks PCNSC - Our solution can 100% guarantee you to pass the exam, and also provide you with a one-year free update service. The success of our ATLASSIAN ACP-120 latest exam file cannot be separated from their painstaking efforts.
Updated: May 28, 2022