Our Service-Cloud-Consultant Exam Guide study materials are not only as reasonable priced as other makers, but also they are distinctly superior in the many respects. With tens of thousands of our loyal customers supporting us all the way, we believe we will do a better job in this career. More and more candidates will be benefited from our excellent Service-Cloud-Consultant Exam Guide training guide! In the IT industry, Salesforce's Service-Cloud-Consultant Exam Guide exam certification is the essential certification of the IT industry. Because this exam is difficult, through it, you may be subject to international recognition and acceptance, and you will have a bright future and holding high pay attention. The last but not least we have professional groups providing guidance in terms of download and installment remotely.
Passing Service-Cloud-Consultant Exam Guide exam can help you find the ideal job.
Although you are busy working and you have not time to prepare for the exam, you want to get Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Exam Guide certificate. However, our Vce Service-Cloud-Consultant Test Simulator training materials can offer better condition than traditional practice materials and can be used effectively. We treat it as our major responsibility to offer help so our Vce Service-Cloud-Consultant Test Simulator practice guide can provide so much help, the most typical one is their efficiency.
For IT staff, not having got the certificate has a bad effect on their job. Salesforce Service-Cloud-Consultant Exam Guide certificate will bring you many good helps and also help you get promoted. In a word, this is a test that will bring great influence on your career.
Salesforce Service-Cloud-Consultant Exam Guide - If you fail, don't forget to learn your lesson.
All exam materials in Service-Cloud-Consultant Exam Guide learning materials contain PDF, APP, and PC formats. They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our Service-Cloud-Consultant Exam Guide study guide. And besides, you can take it with you wherever you go for it is portable and takes no place. So the PDF version of our Service-Cloud-Consultant Exam Guide exam questions is convenient.
Don't hesitate to get help from our customer assisting. Downloading the Service-Cloud-Consultant Exam Guide free demo doesn't cost you anything and you will learn about the pattern of our practice exam and the accuracy of our Service-Cloud-Consultant Exam Guide test answers.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
We often ask, what is the purpose of learning? Why should we study? Why did you study for OCEG GRCAexam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning OCEG GRCA exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test OCEG GRCA certification, get a certificate, to prove better us, to pave the way for our future life. So we prepared top Juniper JN0-452 pdf torrent including the valid questions and answers written by our certified professionals for you. With our SAP C-BW4H-2404 practice engine for 20 to 30 hours, we can claim that you will be quite confident to attend you exam and pass it for sure for we have high pass rate as 98% to 100% which is unmatched in the market. Expand your knowledge and your potential earning power to command a higher salary by earning the Splunk SPLK-1002 best study material. SAP C_DBADM_2404 - The clients can choose the version which supports their equipment on their hands to learn.
Updated: May 28, 2022