The knowledge you have learned is priceless. You can obtain many useful skills on our Service-Cloud-Consultant Download Pdf study guide, which is of great significance in your daily work. Never feel sorry to invest yourself. You can much more benefited form our Service-Cloud-Consultant Download Pdf study guide. Don't hesitate, it is worthy to purchase! To choose us is to choose success!
Salesforce Service Cloud Consultant Service-Cloud-Consultant (PDF, APP, software).
On the other hand, our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Download Pdf test guides also focus on key knowledge and points that are difficult to understand to help customers better absorb knowledge. Though the content of these three versions of our Reliable Service-Cloud-Consultant Test Camp Materials study questions is the same, their displays are totally different. And you can be surprised to find that our Reliable Service-Cloud-Consultant Test Camp Materials learning quiz is developed with the latest technologies as well.
It is certain that the pass rate of our Service-Cloud-Consultant Download Pdf study guide among our customers is the most essential criteria to check out whether our Service-Cloud-Consultant Download Pdf training materials are effective or not. The good news is that according to statistics, under the help of our Service-Cloud-Consultant Download Pdf learning dumps, the pass rate among our customers has reached as high as 98% to 100%. It is strongly proved that we are professonal in this career and our Service-Cloud-Consultant Download Pdf exam braindumps are very popular.
Salesforce Service-Cloud-Consultant Download Pdf - Nowadays, it is hard to find a desirable job.
As is known to us, the leading status of the knowledge-based economy has been established progressively. It is more and more important for us to keep pace with the changeable world and improve ourselves for the beautiful life. So the Service-Cloud-Consultant Download Pdf certification has also become more and more important for all people. Because a lot of people long to improve themselves and get the decent job. In this circumstance, more and more people will ponder the question how to get the Service-Cloud-Consultant Download Pdf certification successfully in a short time.
Luckily, we are going to tell you a good new that the demo of the Service-Cloud-Consultant Download Pdf study materials are easily available in our company. If you buy the study materials from our company, we are glad to offer you with the best demo of our study materials.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Whether you are newbie or experienced exam candidates, our IBM C1000-101-KR study guide will relieve you of tremendous pressure and help you conquer the difficulties with efficiency. Cisco 300-710 - We can promise that you will never miss the important information about the exam. What are you waiting for? Come and buy CompTIA PT0-003 study guide now! Although the three major versions of our Databricks Databricks-Certified-Data-Engineer-Associate exam dumps provide a demo of the same content for all customers, they will meet different unique requirements from a variety of users based on specific functionality. Salesforce Marketing-Cloud-Advanced-Cross-Channel - For most users, access to the relevant qualifying examinations may be the first, so many of the course content related to qualifying examinations are complex and arcane.
Updated: May 28, 2022