Since our professional experts simplify the content, you can easily understand and grasp the important and valid information. We are specializing in the career to bring all our clients pleasant and awarded study experience and successfully obtain their desired certification file. With our Service-Cloud-Consultant Cram Materials exam guide, your exam will become a piece of cake. You can get Salesforce Service-Cloud-Consultant Cram Materials complete as long as you enter Omgzlook website. You find the best Service-Cloud-Consultant Cram Materials exam training materials, with our exam questions and answers, you will pass the exam. What is more, usually we will give some discounts to our worthy customers.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Or you can choose to free update your exam dumps.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Cram Materials - Salesforce Certified Service cloud consultant Being considered the most authentic brand in this career, our professional experts are making unremitting efforts to provide our customers the latest and valid {CertName} exam simulation. You will find some exam techniques about how to pass Reliable Service-Cloud-Consultant Exam Collection File exam from the exam materials and question-answer analysis provided by our Omgzlook. Besides, to make you be rest assured of our dumps, we provide Reliable Service-Cloud-Consultant Exam Collection File exam demo for you to free download.
But we can help all of these candidates on Service-Cloud-Consultant Cram Materials study questions. Numerous grateful feedbacks form our loyal customers proved that we are the most popular vendor in this field to offer our Service-Cloud-Consultant Cram Materials preparation questions. You can totally relay on us.
All Salesforce Service-Cloud-Consultant Cram Materials actual exams are 100 percent assured.
Differ as a result the Service-Cloud-Consultant Cram Materials questions torrent geared to the needs of the user level, cultural level is uneven, have a plenty of college students in school, have a plenty of work for workers, and even some low education level of people laid off, so in order to adapt to different level differences in users, the Service-Cloud-Consultant Cram Materials exam questions at the time of writing teaching materials with a special focus on the text information expression, as little as possible the use of crude esoteric jargon, as much as possible by everyone can understand popular words to express some seem esoteric knowledge, so that more users through the Service-Cloud-Consultant Cram Materials prep guide to know that the main content of qualification examination, stimulate the learning enthusiasm of the user, arouse their interest in learning.
Our veteran professional generalize the most important points of questions easily tested in the Service-Cloud-Consultant Cram Materials practice exam into our practice questions. Their professional work-skill paid off after our Service-Cloud-Consultant Cram Materials training materials being acceptable by tens of thousands of exam candidates among the market.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 2
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 5
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
You can free download the demos which are part of our IBM S2000-020 exam braindumps, you will find that how good they are for our professionals devote of themselves on compiling and updating the most accurate content of our IBM S2000-020 exam questions. Microsoft MB-260 - Our experts have experience of the exam for over ten years. SAP C-THR70-2404 - The clients can understand the detailed information about our products by visiting the pages of our products on our company’s website. As long as you study with ourACAMS CAMS-KR learning guide, you will be sure to get your dreaming certification. Even you have no basic knowledge about the SAP C_ABAPD_2309 study materials.
Updated: May 28, 2022