When you try our part of Salesforce certification Service-Cloud-Consultant Cert Test exam practice questions and answers, you can make a choice to our Omgzlook. We will be 100% providing you convenience and guarantee. Remember that making you 100% pass Salesforce certification Service-Cloud-Consultant Cert Test exam is Omgzlook. If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing Salesforce certification Service-Cloud-Consultant Cert Test exam, and at the same time do not know how to choose a more effective shortcut to pass Salesforce certification Service-Cloud-Consultant Cert Test exam. Now Omgzlook provide you a effective method to pass Salesforce certification Service-Cloud-Consultant Cert Test exam. For tomorrow's success, is right to choose Omgzlook.
Salesforce Service Cloud Consultant Service-Cloud-Consultant I wish you good luck.
With our exclusive online Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Cert Test exam training materials, you'll easily through Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Cert Test exam. If you fail the exam, we will give a full refund to you. We all know that in the fiercely competitive IT industry, having some IT authentication certificates is very necessary.
Omgzlook speak with the facts, the moment when the miracle occurs can prove every word we said. The exam materiala of the Omgzlook Salesforce Service-Cloud-Consultant Cert Test is specifically designed for candicates. It is a professional exam materials that the IT elite team specially tailored for you.
Salesforce Service-Cloud-Consultant Cert Test - It can guarantee you 100% pass the exam.
Salesforce Service-Cloud-Consultant Cert Test certification exam is among those popular IT certifications. It is also the dream of ambitious IT professionals. This part of the candidates need to be fully prepared to allow them to get the highest score in the Service-Cloud-Consultant Cert Test exam, make their own configuration files compatible with market demand.
If you won't believe us, you can visit our Omgzlook to experience it. And then, I am sure you must choose Omgzlook exam dumps.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
Omgzlook's Salesforce Juniper JN0-105 exam training materials are bring the greatest success rate to all the candicates who want to pass the exam. If you obtain Microsoft MB-310 certificate, you can get a lot of benefits. Salesforce Salesforce-Loyalty-Management - Before you buy, you can enter Omgzlook website to download the free part of the exam questions and answers as a trial. Juniper JN0-214 - Whether to pass the exam successfully, it consists not in how many materials you have seen, but in if you find the right method. Amazon ANS-C01 - Its accuracy rate is 100% and let you take the exam with peace of mind, and pass the exam easily.
Updated: May 28, 2022