Besides, our Service-Cloud-Consultant Questions exam questions will help you pass the exam and get the certification for sure. You will face plenty of options in your whole lives. Sometimes, you must decisively abandon some trivial things, and then you can harvest happiness and fortunes. Wrong topic tend to be complex and no regularity, and the Service-Cloud-Consultant Questions torrent prep can help the users to form a good logical structure of the wrong question, this database to each user in the simulation in the practice of all kinds of wrong topic all induction and collation, and the Salesforce Certified Service cloud consultant study question then to the next step in-depth analysis of the wrong topic, allowing users in which exist in the knowledge module, tell users of our Service-Cloud-Consultant Questions exam question how to make up for their own knowledge loophole, summarizes the method to deal with such questions for, to prevent such mistakes from happening again. The reason of making the Omgzlook stand out in so many peers is that we have a lot of timely updated practice questions and answers which accurately and correctly hit the exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So you can take a best preparation for the exam.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Questions - Salesforce Certified Service cloud consultant Other workers are also dedicated to their jobs. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Our Service-Cloud-Consultant Questions study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the Service-Cloud-Consultant Questions exam braindumps and how we changed their life by helping them get the Service-Cloud-Consultant Questions certification.
Salesforce Service-Cloud-Consultant Questions - It will help us to pass the exam successfully.
What is your reason for wanting to be certified with Service-Cloud-Consultant Questions? I believe you must want to get more opportunities. As long as you use Service-Cloud-Consultant Questions learning materials and get a Service-Cloud-Consultant Questions certificate, you will certainly be appreciated by the leaders. As you can imagine that you can get a promotion sooner or latter, not only on the salary but also on the position, so what are you waiting for? Just come and buy our Service-Cloud-Consultant Questions study braindumps.
If you are an IT staff, it will be your indispensable training materials. Do not take your future betting on tomorrow.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 2
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 3
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 4
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
The system of Microsoft MB-330 test guide will keep track of your learning progress in the whole course. VMware 6V0-32.24 - Then, you need to upgrade and develop yourself. As long as you study with our IBM C1000-112 exam questions for 20 to 30 hours, you will pass the exam for sure. Google Professional-Cloud-Developer - Whatever exam you choose to take, Omgzlook training dumps will be very helpful to you. Moreover our SAP C_TS462_2023 test guides provide customers with supplement service-mock test, which can totally inspire them to study hard and check for defects during their learning process.
Updated: May 28, 2022