Salesforce is among one of the strong certification provider, who provides massively rewarding pathways with a plenty of work opportunities to you and around the world. But the mystery is quite challenging to pass Service-Cloud-Consultant Exam exam unless you have an updated exam material. Thousands of people attempt Service-Cloud-Consultant Exam exam but majorly fails despite of having good professional experience, because only practice and knowledge isn’t enough a person needs to go through the exam material designed by Salesforce, otherwise there is no escape out of reading. You deserve this opportunity to win and try to make some difference in your life if you want to attend the Service-Cloud-Consultant Exam exam and get the certification by the help of our Service-Cloud-Consultant Exam practice braindumps. As we all know, all companies will pay more attention on the staffs who have more certifications which is a symbol of better understanding and efficiency on the job. The simple and easy-to-understand language of Service-Cloud-Consultant Exam guide torrent frees any learner from studying difficulties.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Also it is good for releasing pressure.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Exam - Salesforce Certified Service cloud consultant If you get any suspicions, we offer help 24/7 with enthusiasm and patience. These Service-Cloud-Consultant Authentic Exam Questions exam questions dumps are of high quality and are designed for the convenience of the candidates. These are based on the Service-Cloud-Consultant Authentic Exam Questions Exam content that covers the entire syllabus.
Good practice materials like our Salesforce Certified Service cloud consultant study question can educate exam candidates with the most knowledge. Do not make your decisions now will be a pity for good. It is a popular belief that only processional experts can be the leading one to do some adept job.
Salesforce Service-Cloud-Consultant Exam - Come to try and you will be satisfied!
We believe you will also competent enough to cope with demanding and professorial work with competence with the help of our Service-Cloud-Consultant Exam exam braindumps. Our experts made a rigorously study of professional knowledge about this Service-Cloud-Consultant Exam exam. So do not splurge time on searching for the perfect practice materials, because our Service-Cloud-Consultant Exam guide materials are exactly what you need to have. Just come and buy our Service-Cloud-Consultant Exam practice guide, you will be a winner!
The Service-Cloud-Consultant Exam guide torrent is a tool that aimed to help every candidate to pass the exam. Our exam materials can installation and download set no limits for the amount of the computers and persons.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
You can find the latest version of EC-COUNCIL 312-40 practice guide in our website and you can practice EC-COUNCIL 312-40 study materials in advance correctly and assuredly. Cisco 350-201 - We believe that our products will help you successfully pass your exam and hope you will like our product. We want to specify all details of various versions of our HP HPE0-V28 study materails. Rather than insulating from the requirements of the SAP C_C4H320_34 real exam, our SAP C_C4H320_34 practice materials closely co-related with it. We will accompany you throughout the review process from the moment you buy HP HPE0-V25 real exam.
Updated: May 28, 2022