Our Service-Cloud-Consultant Exam real exam helps you not only to avoid all the troubles of learning but also to provide you with higher learning quality than other students'. At the same time, our Service-Cloud-Consultant Exam exam materials have been kind enough to prepare the App version for you, so that you can download our Service-Cloud-Consultant Exam practice prep to any electronic device, and then you can take all the learning materials with you and review no matter where you are. As long as you choose our Service-Cloud-Consultant Exam exam questions, you will get the most awarded. We can provide absolutely high quality guarantee for our Service-Cloud-Consultant Exam practice materials, for all of our Service-Cloud-Consultant Exam learning materials are finalized after being approved by industry experts. The authoritative, efficient, and thoughtful service of Service-Cloud-Consultant Exam learning question will give you the best user experience, and you can also get what you want with our} study materials.
Salesforce Service Cloud Consultant Service-Cloud-Consultant This is really amazing.
Salesforce Service Cloud Consultant Service-Cloud-Consultant Exam - Salesforce Certified Service cloud consultant And we will let you down. Omgzlook is a great resource site. It includes Salesforce Valid Practice Service-Cloud-Consultant Exam Online Exam Materials, study materials and technical materials, as well as exam training and detailed explanation and answers.
To understand our Service-Cloud-Consultant Exam learning questions in detail, just come and try! Our Service-Cloud-Consultant Exam real quiz boosts 3 versions: the PDF, the Softwate and the APP online which will satisfy our customers by their varied functions to make you learn comprehensively and efficiently. The learning of our Service-Cloud-Consultant Exam study materials costs you little time and energy and we update them frequently.
Salesforce Service-Cloud-Consultant Exam - We should use the strength to prove ourselves.
Many people want to be the competent people which can excel in the job in some area and be skillful in applying the knowledge to the practical working in some industry. But the thing is not so easy for them they need many efforts to achieve their goals. Passing the test Service-Cloud-Consultant Exam certification can make them become that kind of people and if you are one of them buying our Service-Cloud-Consultant Exam study materials will help you pass the Service-Cloud-Consultant Exam test smoothly with few efforts needed.
Don't you believe in it? Omgzlook real questions and answers are the materials that it can help you get high marks and pass the certification exam. Please try it.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 2
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 5
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
Saving the precious time users already so, also makes the IBM C1000-169 quiz torrent look more rich, powerful strengthened the practicability of the products, to meet the needs of more users, to make the IBM C1000-169 test prep stand out in many similar products. Omgzlook Salesforce Fortinet NSE6_WCS-7.0 dumps are validated by many more candidates, which can guarantee a high success rate. Passing the SAP C-ARSCC-2404 and obtaining the certificate may be the fastest and most direct way to change your position and achieve your goal. Besides, to make you be rest assured of our dumps, we provide Microsoft MB-310 exam demo for you to free download. Huawei H13-527_V5.0 - You can totally relay on us.
Updated: May 28, 2022