Our Omgzlook devote themselves for years to develop the Service-Cloud-Consultant Ebook exam software to help more people who want to have a better development in IT field to pass Service-Cloud-Consultant Ebook exam. Although there are so many exam materials about Service-Cloud-Consultant Ebook exam, the Service-Cloud-Consultant Ebook exam software developed by our Omgzlook professionals is the most reliable software. Practice has proved that almost all those who have used the software we provide have successfully passed the Service-Cloud-Consultant Ebook exam. If you buy the Service-Cloud-Consultant Ebook training files from our company, you will have the right to enjoy the perfect service. We have employed a lot of online workers to help all customers solve their problem. Our Service-Cloud-Consultant Ebook training dumps cover nearly 85% real test materials so that if you master our dumps questions and answers you can clear exams successfully.
Salesforce Service Cloud Consultant Service-Cloud-Consultant So you can take a best preparation for the exam.
Our Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Ebook preparation quide will totally amaze you and bring you good luck. Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Our Service-Cloud-Consultant Ebook study materials absolutely can add more pleasure to your life. You just need a chance to walk out. You can click to see the comments of the Service-Cloud-Consultant Ebook exam braindumps and how we changed their life by helping them get the Service-Cloud-Consultant Ebook certification.
Salesforce Service-Cloud-Consultant Ebook - So you have no reason not to choose it.
Each of us is dreaming of being the best, but only a few people take that crucial step. The key step is to work hard to make yourself better. Our Service-Cloud-Consultant Ebook study materials may become your right man. Perhaps you have heard of our Service-Cloud-Consultant Ebook exam braindumps. A lot of our loyal customers are very familiar with their characteristics. And our Service-Cloud-Consultant Ebook learning quiz have become a very famous brand in the market and praised for the best quality.
Are you still worried about your exam? Omgzlook's Salesforce Service-Cloud-Consultant Ebook exam training materials will satisfy your desire. We are through thick and thin with you and to accept this challenge together.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
QUESTION NO: 2
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C
QUESTION NO: 3
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 4
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
We are constantly improving and just want to give you the best Splunk SPLK-1003 learning braindumps. EMC D-VPX-DY-A-24 - It will help us to pass the exam successfully. As long as you use Salesforce Sales-Cloud-Consultant learning materials and get a Salesforce Sales-Cloud-Consultant certificate, you will certainly be appreciated by the leaders. Avaya 71402X - If you are an IT staff, it will be your indispensable training materials. The system of Network Appliance NS0-404 test guide will keep track of your learning progress in the whole course.
Updated: May 28, 2022