And this version also helps establish the confidence of the candidates when they attend the Service-Cloud-Consultant Book exam after practicing. Because of the different habits and personal devices, requirements for the version of our Service-Cloud-Consultant Book exam questions vary from person to person. To address this issue, our Service-Cloud-Consultant Book actual exam offers three different versions for users to choose from. If you want to attend the exam, Omgzlook Salesforce Service-Cloud-Consultant Book questions and answers can offer you convenience. The dumps are indispensable and the best. Our Service-Cloud-Consultant Book exam guide question is recognized as the standard and authorized study materials and is widely commended at home and abroad.
Salesforce Service Cloud Consultant Service-Cloud-Consultant A bold attempt is half success.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the Service-Cloud-Consultant - Salesforce Certified Service cloud consultant Book study dump. Using Latest Service-Cloud-Consultant Exam Registration real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our Service-Cloud-Consultant Book study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of Service-Cloud-Consultant Book training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose Service-Cloud-Consultant Book exam questions.
Salesforce Service-Cloud-Consultant Book - So you can take a best preparation for the exam.
Every detail of our Service-Cloud-Consultant Book exam guide is going through professional evaluation and test. Other workers are also dedicated to their jobs. Even the proofreading works of the Service-Cloud-Consultant Book study materials are complex and difficult. They still attentively accomplish their tasks. Please have a try and give us an opportunity. Our Service-Cloud-Consultant Book preparation quide will totally amaze you and bring you good luck. And it deserves you to have a try!
Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
Service-Cloud-Consultant PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D
QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
Our Microsoft PL-400 study materials absolutely can add more pleasure to your life. EMC D-PM-MN-23 - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. If you attach great importance to the protection of personal information and want to choose a very high security product, HP HPE7-M01 real exam is definitely your first choice. NAHP NRCMA - So you have no reason not to choose it. Adobe AD0-E134 - Each of us is dreaming of being the best, but only a few people take that crucial step.
Updated: May 28, 2022