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QUESTION NO: 1
What is defined as any component that needs to be managed in order to deliver an IT service?
A. A service request
B. An IT asset
C. An incident
D. A configuration item (CI)
Answer: D
QUESTION NO: 2
How does a service consumer contribute to the reduction of disk?
A. By communicating constraints
B. By managing server hardware
C. By paying for the service
D. By managing staff availability
Answer: A
QUESTION NO: 3
Which statement about a 'continual improvement register' is CORRECT?
A. It should be managed at the senior level of the organization
B. It should be used to capture user demand
C. There should only be one for the whole organization
D. It should be re-prioritized as ideas are documented
Answer: D
QUESTION NO: 4
Which is a key requirement for a successful service level agreement?
A. It should be based on the service provider's view of the service
B. It should be written in legal language
C. It should be simply written and easy to understand
D. It should relate to simple operational metrics
Answer: C
QUESTION NO: 5
Which process is used to compare the value that new services offer with the value of the services they have replaced?
A. Service catalogue management
B. Availability management
C. Capacity management
D. Service portfolio management
Answer: D
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Updated: May 28, 2022