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QUESTION NO: 1
Which is an objective of access management?
A. To efficiently respond to requests for granting access to services.
B. To defect changes of state that have significance for management of an IT service.
C. To minimize the impact of incidents that cannot be prevented.
D. To assist with general information, complains or comments.
Answer: A
QUESTION NO: 2
The remediation plan should be evaluated at what point in the change lifecycle?
A. Before the change is approved
B. After the post implementation review has identified a problem with the change
C. Immediately after the change has failed and needs to be backed out
D. After implementation but before the post implementation review
Answer: A
QUESTION NO: 3
Which one of the following is the BEST definition of the term 'service management'?
A. Units of organizations with roles to perform certain activities
B. The management of functions within an organization to perform certain activities
C. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
D. A set of specialized organizational capabilities for providing value to customers in the form of services
Answer: D
QUESTION NO: 4
What should a release policy include?
A. How request for changes (RFCs) are approved for software releases in the IT production environment.
B. Roles and responsibilities across all the service transition processes.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. Roles and responsibilities for updating the configuration management database (CMD
Answer: B
QUESTION NO: 5
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners,
People, Processes and one other "P". Which of the following is the additional "P"?
A. Profit
B. Products
C. Preparation
D. Potential
Answer: B
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Updated: May 28, 2022