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ITIL-Foundation PDF DEMO:
QUESTION NO: 1
Which document shows a detailed analysis of business impact and benefits?
A. A service level agreement
B. Service level requirements
C. A return on investment
D. A business case
Answer: D
QUESTION NO: 2
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Risk register
D. Service request
Answer: A
QUESTION NO: 3
What is used to control a process?
A. Objectives
B. Functions
C. Inputs
D. Stakeholders
Answer: A
QUESTION NO: 4
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
Answer: B
QUESTION NO: 5
Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future
A. 1, 2 and 4 only
B. 2 and 3 only
C. 1 only
D. All of the above
Answer: D
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Updated: May 28, 2022