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QUESTION NO: 1
Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. Neither of the above
B. Both of the above
C. 1 only
D. 2 only
Answer: D
QUESTION NO: 2
Which of the following statements about service asset and configuration management is/are
CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert
A. Both of the above
B. 2 only
C. 1 only
D. Neither of the above
Answer: A
QUESTION NO: 3
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. Change proposal
B. Change policy
C. Risk register
D. Service request
Answer: A
QUESTION NO: 4
Which document shows a detailed analysis of business impact and benefits?
A. A service level agreement
B. Service level requirements
C. A return on investment
D. A business case
Answer: D
QUESTION NO: 5
What is used to control a process?
A. Objectives
B. Functions
C. Inputs
D. Stakeholders
Answer: A
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Updated: May 28, 2022