It is unmarched high as 98% to 100%. So choose our ITILSC-SOA Exam Materials practice engine, you are more confident to pass. After years of unremitting efforts, our ITILSC-SOA Exam Materials exam materials and services have received recognition and praises by the vast number of customers. Chance favors the prepared mind. Omgzlook provide the best ITILSC-SOA Exam Materials exam dumps PDF materials in this field which is helpful for you. With our trusted service, our ITILSC-SOA Exam Materials study guide will never make you disappointed.
EXIN ITIL ITILSC-SOA It is so cool even to think about it.
And you are lucky to find us for we are the most popular vendor in this career and have a strong strength on providing the best ITILSC-SOA - ITIL Service Capability Service Offerings and Agreements Exam Materials study materials. The easy language does not pose any barrier for any learner. The complex portions of the ITILSC-SOA New Exam Collection Materials certification syllabus have been explained with the help of simulations and real-life based instances.
However, it is difficult for many people to get a ITILSC-SOA Exam Materials certification, but we are here to offer you help. We have helped tens of thousands of our customers achieve their certification with our excellent ITILSC-SOA Exam Materials exam braindumps. You can see the recruitment on the Internet, and the requirements for ITILSC-SOA Exam Materials certification are getting higher and higher.
EXIN ITILSC-SOA Exam Materials - We can provide you with a free trial version.
Unlike other kinds of exam files which take several days to wait for delivery from the date of making a purchase, our ITILSC-SOA Exam Materials study materials can offer you immediate delivery after you have paid for them. The moment you money has been transferred to our account, and our system will send our ITILSC-SOA Exam Materialstraining dumps to your mail boxes so that you can download ITILSC-SOA Exam Materials exam questions directly. It is fast and convenient out of your imagination.
Using our products does not take you too much time but you can get a very high rate of return. Our ITILSC-SOA Exam Materials quiz guide is of high quality, which mainly reflected in the passing rate.
ITILSC-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A clothing manufacturer has made a decision to supplement factory-based retail outlets by opening a series of stores at out-of-town shopping malls.
The internal IT organization provides support to many mission-critical business systems for both the manufacturing and retail operations. It must increase its portfolio of services and service options to meet the planned new expansion. Typically, the business is subject to seasonal patterns of demand, which recently have begun to exceed the capability of some of the IT services. This has led to periods of poor performance of some of the critical systems and therefore to degraded service quality. In periods of minimal demand, there is a surplus of capacity and performance is optimal.
There is concern that the additional business demand from the new stores will exacerbate these service performance issues.
The board of directors, made up of representatives from each business unit, has asked for a review of the business supply and demand issues currently being faced by the IT organization. Many service management processes have been implemented including service portfolio management and capacity management. However, IT does not have a demand management process.
Additionally, performance levels on many of the supporting services have remained unchanged for the past 3 years, even though some may now be less relevant to the overall performance of the critical services.
Refer to the Scenario.
The review of the supply and demand issues concluded that the implementation of a demand management process could help the IT organization address the issues. Which one of the following options provides the BEST solution to both the problems currently being faced and those related to the proposed expansion?
A. The service portfolio should be reviewed and an analysis carried out of each business unit's requirements to understand their current usage of the IT services and where seasonal variations lead to fluctuations in usage.
Discussions should take place with the business units to impose limits within specific time periods for each business unit's usage of IT services.
Work with business relationship management and capacity management to develop long term plans to meet the extra demand resulting from the company's expansion plans.
B. An analysis should be carried out of each business unit's patterns of business activity (PBA), and appropriate services for each business unit selected from the service catalogue.
In conjunction with the finance department, a revised cost model should be introduced to allow for the fluctuation in usage and costs.
Differential charging should be introduced to address the issues of service quality.
C. The service portfolio should be reviewed and an analysis carried out of each business unit's requirements in order to understand their patterns of business activity (PBA) and corresponding usage of the IT services.
Differentiated service offerings should be developed to match PBA; this will make better use of available IT resources. Supporting service performance targets should be amended to reflect these changes.
Work with business relationship management and capacity management to develop long term plans to meet the extra demand resulting from the company's expansion plans.
D. The service portfolio should be reviewed and the business unit's cumulative service usage should be reviewed, monitored and analyzed.
Work with the business to develop short-term measures to manage demand for the IT services, such as delayed or batch processing of retail transactions.
Service levels should be reviewed to take into account changes to supporting service performance targets and, where applicable, agreements should be updated through change management.
Answer: C
QUESTION NO: 2
Scenario
The IT organization of a manufacturing company is carrying out an annual review of its service portfolio. There is limited budget available for the next year and some projects may be delayed or cancelled. The company has control of most of its IT services, however some are mandated by the company's corporate owners.
The following services are under review:
* Service 1: Web ordering service. This is a new service that will enable the company to fulfill its strategy to sell products on-line and increase its customer base by 20%. Only high-level business requirements have been established so far but. if the project goes ahead, the system will be provided by a supplier using standard applications and technology. A business case has been created which shows the ratio of value-to-cost to be much greater than one.
* Service 2: Sales office service. The service has grown from a number of separate applications that have been combined into one suite. The technical solution for each application is similar but some use different versions of the same operating system. The applications themselves provide the required utility and support their business outcomes well. There is some overlap in functionality across the set of applications contained in the service suite.
* Service 3: Finance reporting service. The service is used by the finance department to create statutory reports to fulfill legal obligations. The service is hosted on a legacy system. The cost of supporting the service is increasing gradually and the return obtained from the service is decreasing.
Eventually the service will be replaced by the new enterprise resource planning (ERP) service. It is projected that, over the next two years, the ratio of value-to-cost will drop to less than one.
* Service 4: This is a new ERP service that is being implemented across all companies in the corporate group. It will eventually replace many existing services including the finance reporting service. The service has been approved and chartered, and has a current status of "design". A large number of assets have been allocated to this project. As this service is mandated by the corporate owners, no further decision is required.
Refer to Scenario:
As part of the service portfolio management team you have been asked to recommend whether investments should be made in these services in the next year.
Which of the following options is the BEST set of decisions to make for the services?
A. Service 1 - promote to the service catalogue, project
Service 2 - retain. Keep the service and support
Service 3 - delay decision. It is likely that this project will use assets that will be allocated review.
Allocate resources to the transition stage of the it in its current form service will be retired, but not yet. The retirement elsewhere this year. Reconsider at next annual
B. Service 1 - promote to the service catalogue. Allocate resources to the transition stage of the project Service 2 - re-factor. Set up project to redesign the applications to concentrate on the core functionality of the service Service 3 - retain. As the service is needed to fulfill legal and statutory compliance it should be retained.
C. Service 1 - invest. Charter the service and set up a service design project Service 2 - rationalize. Se t up a project to identify the best way of retaining the support of the business outcomes but eliminating the duplication of functionality and supporting components Service 3 - delay decision. It is likely that this service will be retired, but not yet. The retirement project will use assets that will be allocated elsewhere this year. Reconsider at next annual review.
D. Service 1 - invest. Charter the service and set up a service design project Service 2 - replace. Set u p project to replace the set of applications with a single application designed to support the business outcomes Service 3 - retire. Mark the service for retirement and set up a retirement project. This will make best use of resources and ensure that information is migrated to the ERP service.
Answer: C
Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by ITIL ITIL-DSV test prep, our after-sale services can update your existing ITIL ITIL-DSV study quiz within a year and a discount more than one year. As long as you buy our Microsoft MB-335 study quiz, you will find that we update it from time to time according to the exam center. Our CompTIA SY0-701 exam questions can assure you that you will pass the CompTIA SY0-701 exam as well as getting the related certification under the guidance of our CompTIA SY0-701 study materials as easy as pie. They develop the Fortinet NSE5_FSM-6.3 exam guide targeted to real exam. Our CIW 1D0-720 study guide has three formats which can meet your different needs: PDF, software and online.
Updated: May 26, 2022