Are you still searching proper ITIL-SOA Reliable Test Collection File exam study materials, or are you annoying of collecting these study materials? As the professional IT exam dumps provider, Omgzlook has offered the complete ITIL-SOA Reliable Test Collection File exam materials for you. So you can save your time to have a full preparation of ITIL-SOA Reliable Test Collection File exam. We have been specializing ITIL-SOA Reliable Test Collection File exam dumps many years and have a great deal of long-term old clients, and we would like to be a reliable cooperator on your learning path and in your further development. While you are learning with our ITIL-SOA Reliable Test Collection File quiz guide, we hope to help you make out what obstacles you have actually encountered during your approach for ITIL-SOA Reliable Test Collection File exam torrent through our PDF version, only in this way can we help you win the ITIL-SOA Reliable Test Collection File certification in your first attempt. We will not only spare no efforts to design ITIL-SOA Reliable Test Collection File exam materials, but also try our best to be better in all after-sale service.
You final purpose is to get the ITIL-SOA Reliable Test Collection File certificate.
Our high-quality ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Reliable Test Collection File} learning guide help the students know how to choose suitable for their own learning method, our ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Reliable Test Collection File study materials are a very good option. More importantly, it is evident to all that the Valid Dumps ITIL-SOA Sheet training materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the Valid Dumps ITIL-SOA Sheet exam and get the related certification in the shortest time, choosing the Valid Dumps ITIL-SOA Sheet training materials from our company will be in the best interests of all people.
All the preparation material reflects latest updates in ITIL-SOA Reliable Test Collection File certification exam pattern. You may now download the ITIL-SOA Reliable Test Collection File PDF documents in your smart devices and lug it along with you. You can effortlessly yield the printouts of ITIL-SOA Reliable Test Collection File exam study material as well, PDF files make it extremely simple for you to switch to any topics with a click.
Peoplecert ITIL-SOA Reliable Test Collection File - Their efficiency has far beyond your expectation!
If you try on our ITIL-SOA Reliable Test Collection File exam braindumps, you will be very satisfied with its content and design. Trust me, you can't find anything better than our ITIL-SOA Reliable Test Collection File study materials. If you think I am exaggerating, you can try it for yourself. We can provide you with a free trial version. If you try another version and feel that our ITIL-SOA Reliable Test Collection File practice quiz are not bad, you can apply for another version of the learning materials again and choose the version that suits you best!
The moment you money has been transferred to our account, and our system will send our ITIL-SOA Reliable Test Collection Filetraining dumps to your mail boxes so that you can download ITIL-SOA Reliable Test Collection File exam questions directly. It is fast and convenient out of your imagination.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
Our Microsoft AZ-400 quiz guide is of high quality, which mainly reflected in the passing rate. Meanwhile, if you want to keep studying this course , you can still enjoy the well-rounded services by VMware 6V0-31.24 test prep, our after-sale services can update your existing VMware 6V0-31.24 study quiz within a year and a discount more than one year. Moreover, to write the Up-to-date Huawei H13-311_V3.5 practice braindumps, they never stop the pace of being better. Secondly, you can get our Netskope NSK101 practice test only in 5 to 10 minutes after payment, which enables you to devote yourself to study as soon as possible. With our test-oriented Microsoft MS-102 test prep in hand, we guarantee that you can pass the Microsoft MS-102 exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our Microsoft MS-102 study materials.
Updated: May 25, 2022