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QUESTION NO: 1
Which of the following modules can be used to define incident priority rules?
A. System Policies > Rules > Incident Priority Rules
B. System Policy > Rules > Data Lookup Definitions
C. System Policies > Rules > Incident Priority Lookup
D. System Policy > Rules > Priority Lookup Rules
Answer: D
QUESTION NO: 2
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
A. Authorize
B. Assess
C. Scheduled
D. Implement
E. Review
Answer: C,D,E
QUESTION NO: 3
Which of the following is a potential benefit of implementing incident management?
A. Reduction in the time services are unavailable
B. Reduction in the number of incidents caused by changes
C. Reduction in the time to fulfill requests
D. Reduction in the number of duplicate configuration items
Answer: A
QUESTION NO: 4
Business rules require a Contact to always be created when a new Account is created.
What can be used when developing a custom screen to ensure an Account is not created if the creation of the Contact fails?
A. Disable Validation rules on Contacts and set default values with a Trigger.
B. Use setSavePoint() and rollback() with a try/catch block.
C. Use the Database.Delete method if the Contact insertion fails.
D. Use the Database.Insert method with allOrNone set to False.
Answer: B
QUESTION NO: 5
Which of the following are valid problem states? (Choose all that apply.)
A. New
B. Fix in progress
C. Pending
D. On Hold
E. Canceled
Answer: A,B
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Updated: May 28, 2022