Compared with your colleagues around you, with the help of our ITIL-SOA Valid Test Bootcamp preparation questions, you will also be able to have more efficient work performance. Our ITIL-SOA Valid Test Bootcamp study materials can bring you so many benefits because they have the following features. I hope you can use a cup of coffee to learn about our ITIL-SOA Valid Test Bootcamp training engine. Our Software version of ITIL-SOA Valid Test Bootcamp study materials will be your best assistant. With the advantage of simulating the real exam environment, you can get a wonderful study experience with our ITIL-SOA Valid Test Bootcamp exam prep as well as gain the best pass percentage. Therefore, modern society is more and more pursuing efficient life, and our ITIL-SOA Valid Test Bootcamp exam materials are the product of this era, which conforms to the development trend of the whole era.
Peoplecert ITIL ITIL-SOA Other workers are also dedicated to their jobs.
Peoplecert ITIL ITIL-SOA Valid Test Bootcamp - ITIL Intermediate Module - Service Offerings and Agreements Please add Omgzlook's training tool in your shopping cart now. Everything is changing so fast. So do not reject challenging new things.
If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. If you want to buy Peoplecert ITIL-SOA Valid Test Bootcamp exam study guide online services, then we Omgzlook is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost.
Peoplecert ITIL-SOA Valid Test Bootcamp - Mostly choice is greater than effort.
With the rapid development of the economy, the demands of society on us are getting higher and higher. If you can have ITIL-SOA Valid Test Bootcamp certification, then you will be more competitive in society. Our study materials will help you get the according certification you want to have. Believe me, after using our study materials, you will improve your work efficiency. You will get more opportunities than others, and your dreams may really come true in the near future. ITIL-SOA Valid Test Bootcamp test guide will make you more prominent in the labor market than others, and more opportunities will take the initiative to find you.
The content of our ITIL-SOA Valid Test Bootcamp pass guide covers the most of questions in the actual test and all you need to do is review our ITIL-SOA Valid Test Bootcamp vce dumps carefully before taking the exam. Then you can pass the actual test quickly and get certification easily.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
In addition, there are many other advantages of our Microsoft MB-210 learning guide. With the help of SAP C_TS422_2023 study material, you will master the concepts and techniques that ensure you exam success. Salesforce PDX-101 - Omgzlook will never disappoint you. IBM C1000-178 exam cram materials will try our best to satisfy your demand. So you have nothing to worry about, only to study with our Fortinet FCP_WCS_AD-7.4 exam questions with full attention.
Updated: May 25, 2022