Even in a globalized market, the learning material of similar ITIL-SOA Practice Questions Download doesn't have much of a share, nor does it have a high reputation or popularity. In this dynamic and competitive market, the ITIL-SOA Practice Questions Download learning questions can be said to be leading and have absolute advantages. In order to facilitate the user real-time detection of the learning process, we ITIL-SOA Practice Questions Download exam material provideds by the questions and answers are all in the past.it is closely associated, as our experts in constantly update products every day to ensure the accuracy of the problem, so all ITIL-SOA Practice Questions Download practice materials are high accuracy. As the questions of our ITIL-SOA Practice Questions Download exam dumps are involved with heated issues and customers who prepare for the ITIL-SOA Practice Questions Download exams must haven’t enough time to keep trace of ITIL-SOA Practice Questions Download exams all day long. In this way, there is no need for you to worry about that something important have been left behind. Users who use our ITIL-SOA Practice Questions Download real questions already have an advantage over those who don't prepare for the exam.
Peoplecert ITIL ITIL-SOA And your life will become better and better.
With ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Practice Questions Download training prep, you only need to spend 20 to 30 hours of practice before you take the ITIL-SOA - ITIL Intermediate Module - Service Offerings and Agreements Practice Questions Download exam. We have faith in our professional team and our ITIL-SOA Study Reference study tool, and we also wish you trust us wholeheartedly. Our ITIL-SOA Study Reference test torrent keep a look out for new ways to help you approach challenges and succeed in passing the ITIL Intermediate Module - Service Offerings and Agreements exam.
Peoplecert Certification exams are essential to move ahead, because being certified professional a well-off career would be in your hand. Peoplecert is among one of the strong certification provider, who provides massively rewarding pathways with a plenty of work opportunities to you and around the world. But the mystery is quite challenging to pass ITIL-SOA Practice Questions Download exam unless you have an updated exam material.
Peoplecert ITIL-SOA Practice Questions Download - So just come and have a try!
We think of providing the best services of ITIL-SOA Practice Questions Download exam questions as our obligation. So we have patient after-sales staff offering help 24/7 and solve your problems all the way. Those considerate services are thoughtful for your purchase experience and as long as you need us, we will solve your problems. Our staff is suffer-able to your any questions related to our ITIL-SOA Practice Questions Download test guide. If you get any suspicions, we offer help 24/7 with enthusiasm and patience. Apart from our stupendous ITIL-SOA Practice Questions Download latest dumps, our after-sales services are also unquestionable. Your decision of the practice materials may affects the results you concerning most right now. Good exam results are not accidents, but the results of careful preparation and high quality and accuracy materials like our ITIL-SOA Practice Questions Download practice materials.
These ITIL-SOA Practice Questions Download exam questions dumps are of high quality and are designed for the convenience of the candidates. These are based on the ITIL-SOA Practice Questions Download Exam content that covers the entire syllabus.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
SAP C-THR86-2405 - It is a popular belief that only processional experts can be the leading one to do some adept job. For all content of our CWNP CWT-101 learning materials are strictly written and tested by our customers as well as the market. So do not splurge time on searching for the perfect practice materials, because our PECB Lead-Cybersecurity-Manager guide materials are exactly what you need to have. The Juniper JN0-460 guide torrent is a tool that aimed to help every candidate to pass the exam. If you try to free download the demos on the website, and you will be amazed by our excellent Network Appliance NS0-I01 preparation engine.
Updated: May 25, 2022