You only need several hours to learn and prepare for the exam every day. We choose the most typical questions and answers which seize the focus and important information and the questions and answers are based on the real exam. So you can master the most important ITIL-SOA Hottest Certification exam torrent in the shortest time and finally pass the exam successfully. By by constantly improving our dumps, our strong technical team can finally take proud to tell you that our ITIL-SOA Hottest Certification exam materials will give you unexpected surprises. You can download our free demo to try, and see which version of ITIL-SOA Hottest Certification exam materials are most suitable for you; then you can enjoy your improvement in IT skills that our products bring to you; and the sense of achievement from passing the ITIL-SOA Hottest Certification certification exam. Actually we eliminate the barriers blocking you from our ITIL-SOA Hottest Certification practice materials.
Peoplecert ITIL ITIL-SOA If you fail, don't forget to learn your lesson.
Peoplecert ITIL ITIL-SOA Hottest Certification - ITIL Intermediate Module - Service Offerings and Agreements They have the same questions and answers but with different using methods. Downloading the ITIL-SOA Interactive Course free demo doesn't cost you anything and you will learn about the pattern of our practice exam and the accuracy of our ITIL-SOA Interactive Course test answers. We constantly check the updating of ITIL-SOA Interactive Course vce pdf to follow the current exam requirement and you will be allowed to free update your pdf files one-year.
We often ask, what is the purpose of learning? Why should we study? Why did you study for ITIL-SOA Hottest Certificationexam so long? As many people think that, even if one day we forget the formula for the area of a triangle, we can still live very well, but if it were not for the knowledge of learning ITIL-SOA Hottest Certification exam and try to obtain certification, how can we have the opportunity to good to future life? So, the examination is necessary, only to get the test ITIL-SOA Hottest Certification certification, get a certificate, to prove better us, to pave the way for our future life.
Welcome your purchase for our Peoplecert ITIL-SOA Hottest Certification exam torrent.
In order to save a lot of unnecessary trouble to users, we have completed our ITIL Intermediate Module - Service Offerings and Agreements study questions research and development of online learning platform, users do not need to download and install, only need your digital devices have a browser, can be done online operation of the ITIL-SOA Hottest Certification test guide. This kind of learning method is very convenient for the user, especially in the time of our fast pace to get Peoplecert certification. In addition, our test data is completely free of user's computer memory, will only consume a small amount of running memory when the user is using our product. At the same time, as long as the user ensures that the network is stable when using our ITIL-SOA Hottest Certification training materials, all the operations of the learning material of can be applied perfectly.
The experts in our company have been focusing on the ITIL-SOA Hottest Certification examination for a long time and they never overlook any new knowledge. The content of our ITIL-SOA Hottest Certification study materials has always been kept up to date.
ITIL-SOA PDF DEMO:
QUESTION NO: 1
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
B. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA)
Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
C. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
D. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
Answer: B
QUESTION NO: 2
Scenario
A flower delivery company introduced ITIL-based service management processes 12 months ago.
One major benefit of the associated service improvement initiatives was that the service availability of the business critical on-line flower ordering IT service increased from 97% to 98.9% over the last quarter. This exceeds the service availability target of 98.5%. Last month, reports were circulated showing the availability improvement.
The service level manager is chairing a service review meeting to review the progress and report upon this achievement. The customer managers acknowledge the improvement but despite the reports of improved service availability, a major service outage occurred during the busiest week of the year when over 25% of the annual business revenue is normally earned. Although IT dealt with the outage satisfactorily, the loss of revenue and credibility in this mission critical, high-visibility trading period are serious concerns. The customer managers are concerned that the reporting does not seem to reflect this or their actual perception of the service.
Agreement is reached at the meeting to address two primary concerns:
1. Service availability targets for the mission critical periods are to be revised.
2. Amended and more representative business reports are to be produced.
Refer to the Scenario.
Which one of the following options will BEST ensure that the primary concerns related to the revision and reporting of targets are addressed?
A. Meet with the customer managers to review and document their availability requirements, ensuring that business impact and seasonal variations are taken into account. Review the monitoring and measurement mechanisms and ensure that they can measure both component and end-to-end service availability. Agree the revised service availability reporting requirements with the customer.
Agree and revise service level agreements and operational level agreements as necessary and implement any changes to the monitoring and reporting mechanisms using the change management process.
B. Review the requirements for service availability against the data collection and measurement currently provided by the IT teams. Design availability metrics and controls to report any variances at the monthly service review meetings, as well as how these variances will be addressed in the future.
Internal IT staff and a customer manager will attend the service review meetings. All changes have to be agreed in the service review meetings before any actions can be performed, thus forcing the customer to come to the meetings and reach agreement before any improvement work or change can occur.
C. Determine what information each IT team can provide regarding the collection and reporting of component availability. Implement revised mechanisms for the analysis, calculation and reporting of service availability. Ensure that event management is implemented to trigger alerts in response to availability issues. This will allow for reactive measures to be introduced so that, if services fail to meet their availability targets, proper actions can be taken to mitigate future failures.
D. Meet with the customer managers to conduct a thorough review of all services and document all revised service level requirements (SLRs), ensuring that business impact and seasonal variations are taken into account. The SLRs should be transformed into a balanced scorecard of service targets with a dashboard for reporting purposes. Mechanisms should be agreed and implemented to collect, analyze and report against the agreed service targets using the change management process. Reports should be circulated to customer managers five working days in advance of service review meetings.
Answer: A
SAP C_THR82_2405 - After you get more opportunities, you can make full use of your talents. Our Microsoft MD-102 training materials provide 3 versions to the client and they include the PDF version, PC version, APP online version. When it comes to our time-tested CompTIA CS0-003 latest practice dumps, for one thing, we have a professional team contains a lot of experts who have devoted themselves to the research and development of our CompTIA CS0-003 exam guide, thus we feel confident enough under the intensely competitive market. SAP C_S43_2022 - We can promise that the online version will not let you down. If you like to use computer to learn, you can use the Software and the APP online versions of the SAP C_THR83_2405 exam questions.
Updated: May 25, 2022