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QUESTION NO: 1
Which of the following are valid problem states? (Choose all that apply.)
A. New
B. Fix in progress
C. Pending
D. On Hold
E. Canceled
Answer: A,B
QUESTION NO: 2
Which of the following modules can be used to define incident priority rules?
A. System Policies > Rules > Incident Priority Rules
B. System Policy > Rules > Data Lookup Definitions
C. System Policies > Rules > Incident Priority Lookup
D. System Policy > Rules > Priority Lookup Rules
Answer: D
QUESTION NO: 3
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
A. Authorize
B. Assess
C. Scheduled
D. Implement
E. Review
Answer: C,D,E
QUESTION NO: 4
Which of the following is a potential benefit of implementing incident management?
A. Reduction in the time services are unavailable
B. Reduction in the number of incidents caused by changes
C. Reduction in the time to fulfill requests
D. Reduction in the number of duplicate configuration items
Answer: A
QUESTION NO: 5
In knowledge management, which conditions must be met before users can import Word documents?
A. The user must meet the conditions in the Can Contribute User Criteria for at least one knowledge base OR have the knowledge or knowledge_admin role.
B. The knowledge base must have the Enable Article Import field set to true.
C. The user must have the knowledge or knowledge_admin role.
D. The user must have one of the roles specified in the Knowledge system property "List of roles
(comma-separated) that can import Knowledge Articles".
Answer: A
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Updated: May 28, 2022