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CIS-ITSM PDF DEMO:
QUESTION NO: 1
Which of the following is NOT a known error article field?
A. Cause
B. Category
C. Workaround
D. Temporary Fix
Answer: D
QUESTION NO: 2
Which method should be used to convert a Date to a String in the current user's locale?
A. String.valueOf
B. String.format
C. Date.parse
D. Date.format
Answer: A
QUESTION NO: 3
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?
A. Users can modify the description and title of existing packs.
B. The Clone & Customize button will continue to be available.
C. Users can continue to edit the contents of existing packs.
D. All existing content packs will be deleted.
Answer: A
QUESTION NO: 4
Which of the following record types would you use in order to propose a new standard change template?
A. Catalog Item
B. Record Producer
C. Order Guide
D. Content Item
Answer: B
QUESTION NO: 5
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
A. True
B. False
Answer: A
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Updated: May 28, 2022