If you make the best use of your time and obtain a useful certification you may get a senior position ahead of others. Chance favors the prepared mind. Omgzlook provide the best CRT-261 Valid Exam Questions And Answers exam dumps PDF materials in this field which is helpful for you. Once you decide to purchase our CRT-261 Valid Exam Questions And Answers learning materials, we will also provide you with all-day service. If you have any questions, you can contact our specialists. We are ready to show you the most reliable CRT-261 Valid Exam Questions And Answers pdf vce and the current exam information for your preparation of the test.
Salesforce Service Cloud Consultant CRT-261 It is so cool even to think about it.
And you are lucky to find us for we are the most popular vendor in this career and have a strong strength on providing the best CRT-261 - Certification Preparation for Service Cloud Consultant Valid Exam Questions And Answers study materials. The innovatively crafted dumps will serve you the best; imparting you information in fewer number of questions and answers. Created on the exact pattern of the actual New CRT-261 Practice Exam Online tests, Omgzlook’s dumps comprise questions and answers and provide all important New CRT-261 Practice Exam Online information in easy to grasp and simplified content.
You can see the recruitment on the Internet, and the requirements for CRT-261 Valid Exam Questions And Answers certification are getting higher and higher. As the old saying goes, skills will never be burden. So for us, with one more certification, we will have one more bargaining chip in the future.
Salesforce CRT-261 Valid Exam Questions And Answers - In fact, our aim is the same with you.
For a long time, high quality is our CRT-261 Valid Exam Questions And Answers exam questions constantly attract students to participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, and at the same time the CRT-261 Valid Exam Questions And Answers practice quiz brings more outstanding teaching effect. Our high-quality CRT-261 Valid Exam Questions And Answers} learning guide help the students know how to choose suitable for their own learning method, our CRT-261 Valid Exam Questions And Answers study materials are a very good option.
As is known to us, there are best sale and after-sale service of the CRT-261 Valid Exam Questions And Answers certification training dumps all over the world in our company. Our company has employed a lot of excellent experts and professors in the field in the past years, in order to design the best and most suitable CRT-261 Valid Exam Questions And Answers latest questions for all customers.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
You can effortlessly yield the printouts of CompTIA 220-1101 exam study material as well, PDF files make it extremely simple for you to switch to any topics with a click. Palo Alto Networks PCNSA - The trick to the success is simply to be organized, efficient, and to stay positive about it. Moreover, doing these practice tests will impart you knowledge of the actual Symantec 250-587 exam format and develop your command over it. And you will get all you desire with our Amazon SOA-C02 exam questions. SAP C-TADM-23 - Our Certification Preparation for Service Cloud Consultant exam prep has taken up a large part of market.
Updated: May 28, 2022