You can free download them to check if it is the exact one that you want. Actually we eliminate the barriers blocking you from our CRT-261 Valid Test Dumps Questions practice materials. All types of our CRT-261 Valid Test Dumps Questions exam questions are priced favorably on your wishes. You have tried all kinds of exam questions when others are still looking around for CRT-261 Valid Test Dumps Questions exam materials, which means you have stayed one step ahead of other IT exam candidates. CRT-261 Valid Test Dumps Questions exam software provided by our Omgzlook consists of full exam resources will offer you a simulation of the real exam atmosphere of CRT-261 Valid Test Dumps Questions. As the saying goes, opportunities for those who are prepared.
Salesforce Service Cloud Consultant CRT-261 Some of them can score more than 90%.
Our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Dumps Questions practice materials integrating scientific research of materials, production of high quality CRT-261 - Certification Preparation for Service Cloud Consultant Valid Test Dumps Questions training engine and considerate after-sales services have help us won a prominent position in the field of materials. Good Test CRT-261 Pass4Sure study guide will be a shortcut for you to well-directed prepare and practice efficiently, you will avoid do much useless efforts and do something interesting. Omgzlook releases 100% pass-rate Test CRT-261 Pass4Sure study guide files which guarantee candidates 100% pass exam in the first attempt.
All exam materials in CRT-261 Valid Test Dumps Questions learning materials contain PDF, APP, and PC formats. They have the same questions and answers but with different using methods. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our CRT-261 Valid Test Dumps Questions study guide.
Salesforce CRT-261 Valid Test Dumps Questions - God will help those who help themselves.
CRT-261 Valid Test Dumps Questions real dumps revised and updated according to the syllabus changes and all the latest developments in theory and practice, our Certification Preparation for Service Cloud Consultant real dumps are highly relevant to what you actually need to get through the certifications tests. Moreover they impart you information in the format of CRT-261 Valid Test Dumps Questions questions and answers that is actually the format of your real certification test. Hence not only you get the required knowledge but also find the opportunity to practice real exam scenario.
As you can see, our CRT-261 Valid Test Dumps Questions practice exam will not occupy too much time. Also, your normal life will not be disrupted.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Discount is being provided to the customer for the entire Salesforce SAP C_THR81_2405 preparation suite. It is also known to us that passing the exam is not an easy thing for many people, so a good study method is very important for a lot of people, in addition, a suitable study tool is equally important, because the good and suitable CompTIA N10-008 reference guide can help people pass the exam in a relaxed state. I believe that after you try Juniper JN0-683 training engine, you will love them. IIBA ECBA - Of course, if you choose our study materials, you will have the chance to experience our PDF version. Additionally, the Adobe AD0-E207 exam takers can benefit themselves by using our testing engine and get numerous real Adobe AD0-E207 exam like practice questions and answers.
Updated: May 28, 2022