In order to meet your personal habits, you can freely choose any version of our CRT-261 Valid Study Questions Ppt study materials within PDF, APP or PC version. Among them, the PDF version is most suitable for candidates who prefer paper materials, because it supports printing. And our PDF version of the CRT-261 Valid Study Questions Ppt training guide can be carried with you for it takes on place. And we have organized a group of professionals to revise our CRT-261 Valid Study Questions Ppt preparation materials, according to the examination status and trend changes. The simple and easy-to-understand language of CRT-261 Valid Study Questions Ppt exam questins frees any learner from studying difficulties. So many people give up the chance of obtaining a certificate because of the difficulty of the CRT-261 Valid Study Questions Ppt exam.
Salesforce Service Cloud Consultant CRT-261 Well, you are in the right place.
If clients have any problems about our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Study Questions Ppt study materials they can contact our customer service anytime. We can make sure that it will be very easy for you to pass your exam and get the related certification in the shortest time that beyond your imagination. As is known to us, there are best sale and after-sale service of the Valid Exam CRT-261 Simulator Online study materials all over the world in our company.
As long as you buy our CRT-261 Valid Study Questions Ppt practice materials and take it seriously consideration, we can promise that you will pass your CRT-261 Valid Study Questions Ppt exam and get your certification in a short time. We can claim that if you study with our CRT-261 Valid Study Questions Ppt guide quiz for 20 to 30 hours, you will be confident to pass the exam for sure. So choose our exam braindumps to help you review, you will benefit a lot from our CRT-261 Valid Study Questions Ppt study guide.
Salesforce CRT-261 Valid Study Questions Ppt - Try it now!
In order to help you control the CRT-261 Valid Study Questions Ppt examination time, we have considerately designed a special timer to help your adjust the pace of answering the questions of the CRT-261 Valid Study Questions Ppt study materials. Many people always are stopped by the difficult questions. Then they will fall into thoughts to try their best to answer the questions of the CRT-261 Valid Study Questions Ppt real exam. But they forgot to answer the other questions, our CRT-261 Valid Study Questions Ppt training guide can help you solve this problem and get used to the pace.
If you want to get a comprehensive idea about our real CRT-261 Valid Study Questions Ppt study materials. It is convenient for you to download the free demo, all you need to do is just to find the “Download for free” item, and you will find there are three kinds of versions of CRT-261 Valid Study Questions Ppt learning guide for you to choose from namely, PDF Version Demo, PC Test Engine and Online Test Engine, you can choose to download any one version of our CRT-261 Valid Study Questions Ppt exam questions as you like.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
The the probability of passing Salesforce certification WGU Principles-of-Management exam is very small, but the reliability of Omgzlook can guarantee you to pass the examination of this probability. Our company can provide the anecdote for you--our Microsoft MB-700 study materials. Omgzlook will provide good training tools for your Salesforce certification ISM CORe exam and help you pass Salesforce certification ISM CORe exam. Great concentrative progress has been made by our company, who aims at further cooperation with our candidates in the way of using our Dell D-VCFVXR-A-01 exam engine as their study tool. SAP C_THR87_2405 - A lot of people who participate in the IT professional certification exam was to use Omgzlook's practice questions and answers to pass the exam, so Omgzlook got a high reputation in the IT industry.
Updated: May 28, 2022