So you can relay on us to success and we won't let you down! To make sure your situation of passing the certificate efficiently, our CRT-261 Valid Practice Questions Free study materials are compiled by first-rank experts. So the proficiency of our team is unquestionable. CRT-261 Valid Practice Questions Free is the authentic study guides with the latest exam material which can help you solve all the difficulties in the actual test. Our CRT-261 Valid Practice Questions Free free demo is available for all of you. Tens of thousands of the candidates are learning on our CRT-261 Valid Practice Questions Free practice engine.
Salesforce Service Cloud Consultant CRT-261 There is no doubt that you can get a great grade.
You can also try the simulated exam environment with CRT-261 - Certification Preparation for Service Cloud Consultant Valid Practice Questions Free software on PC. So we have adamant attitude to offer help rather than perfunctory attitude. All CRT-261 Reliable Dumps Pdf test prep is made without levity and the passing rate has up to 98 to 100 percent now.
But we have successfully done that. Our CRT-261 Valid Practice Questions Free practice materials are really reliable. In a word, our CRT-261 Valid Practice Questions Free exam questions have built good reputation in the market.
Salesforce CRT-261 Valid Practice Questions Free - It is very easy and convenient to use and find.
As the employment situation becoming more and more rigorous, it’s necessary for people to acquire more CRT-261 Valid Practice Questions Free skills and knowledge when they are looking for a job. Enterprises and institutions often raise high acquirement for massive candidates, and aim to get the best quality talents. Thus a high-quality CRT-261 Valid Practice Questions Free certification will be an outstanding advantage, especially for the employees, which may double your salary, get you a promotion. So choose us, choose a brighter future.
Being dedicated to these practice materials painstakingly and pooling useful points into our CRT-261 Valid Practice Questions Free exam materials with perfect arrangement and scientific compilation of messages, our CRT-261 Valid Practice Questions Free practice materials can propel the exam candidates to practice with efficiency. Our experts are constantly looking for creative way to immortalize our CRT-261 Valid Practice Questions Free actual exam in this line.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Cisco 700-826 - There is an old saying goes, good memory is inferior to sodden ability to write, so we believe that it is a highly productive way for you to memory the knowledge point and review the reference books more effectively. Google ChromeOS-Administrator exam questions can fuel your speed and help you achieve your dream. So without doubt, our Google ChromeOS-Administrator exam questions are always the latest and valid. ISACA CISM-CN - It is easy for you to pass the exam because you only need 20-30 hours to learn and prepare for the exam. So if you are in a dark space, our Pegasystems PEGACPLSA88V1 exam questions can inspire you make great improvements.
Updated: May 28, 2022