As some statistics revealed, the bad result not only due to the poor preparation, but also the anxious mood. Now, our CRT-261 Valid Practice Questions Ebook simulated test engine can make you feel the actual test environment in advance. Besides, the high quality CRT-261 Valid Practice Questions Ebook valid exam dumps will help you prepare well. It is the best choice to accelerate your career by getting qualified by CRT-261 Valid Practice Questions Ebook certification. Omgzlook provides the most updated and accurate CRT-261 Valid Practice Questions Ebook study pdf for clearing your actual test. As long as you are willing to exercise on a regular basis, the CRT-261 Valid Practice Questions Ebook exam will be a piece of cake, because what our CRT-261 Valid Practice Questions Ebook practice materials include is quintessential points about the exam.
Salesforce Service Cloud Consultant CRT-261 Just add it to your cart.
As a key to the success of your life, the benefits that our CRT-261 - Certification Preparation for Service Cloud Consultant Valid Practice Questions Ebook study braindumps can bring you are not measured by money. In addition, you can set the time for each test practice of New CRT-261 Test Pass4Sure simulate test. The intelligence and customizable New CRT-261 Test Pass4Sure training material will help you get the New CRT-261 Test Pass4Sure certification successfully.
We can assure you the proficiency of our CRT-261 Valid Practice Questions Ebook exam prep. So this is a definitive choice, it means our CRT-261 Valid Practice Questions Ebook practice quiz will help you reap the fruit of success. To lead a respectable life, our specialists made a rigorously study of professional knowledge about this CRT-261 Valid Practice Questions Ebook exam.
Salesforce CRT-261 Valid Practice Questions Ebook - You can consult our staff online.
The most interesting thing about the learning platform is not the number of questions, not the price, but the accurate analysis of each year's exam questions. Our CRT-261 Valid Practice Questions Ebook guide dump through the analysis of each subject research, found that there are a lot of hidden rules worth exploring, this is very necessary, at the same time, our CRT-261 Valid Practice Questions Ebook training materials have a super dream team of experts, so you can strictly control the proposition trend every year. In the annual examination questions, our CRT-261 Valid Practice Questions Ebook study questions have the corresponding rules to summarize, and can accurately predict this year's test hot spot and the proposition direction. This allows the user to prepare for the test full of confidence.
They can greatly solve your problem-solving abilities. Actually our CRT-261 Valid Practice Questions Ebook study materials cover all those traits and they are your prerequisites for successful future.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
Here, the all users of our EMC D-VPX-DY-A-24 learning reference files can through own id to login to the platform, realize the exchange and sharing with other users, even on the platform and more users to become good friends, encourage each other, to deal with the difficulties encountered in the process of preparation each other. Do not satisfied with using shortcuts during your process, regular practice with our WGU Integrated-Physical-Sciences exam prep will be easy. HP HPE0-V27 - Your exam results will help you prove this! If you come to visit our website more times, you will buy our Network Appliance NS0-I01 practice engine at a more favorable price. Our Microsoft AZ-204-KR test torrent is carefully compiled by industry experts based on the examination questions and industry trends in the past few years.
Updated: May 28, 2022