But our CRT-261 Valid Exam Discount Voucher test material has been recognized by multitude of customers, which possess of the top-class quality, can help you pass exam successfully. On the other hand, our CRT-261 Valid Exam Discount Voucher latest dumps are designed by the most experienced experts, thus it can not only teach you knowledge, but also show you the method of learning in the most brief and efficient ways. However, when asked whether the Salesforce latest dumps are reliable, costumers may be confused. We have three different versions of our CRT-261 Valid Exam Discount Voucher exam questions which can cater to different needs of our customers. They are the versions: PDF, Software and APP online. Our CRT-261 Valid Exam Discount Voucher exam torrent carries no viruses.
Salesforce Service Cloud Consultant CRT-261 The reality is often cruel.
We attract customers by our fabulous CRT-261 - Certification Preparation for Service Cloud Consultant Valid Exam Discount Voucher certification material and high pass rate, which are the most powerful evidence to show our strength. Imagine, if you're using a CRT-261 Reliable Braindumps Ebook practice materials, always appear this or that grammar, spelling errors, such as this will not only greatly affect your mood, but also restricted your learning efficiency. Therefore, good typesetting is essential for a product, especially education products, and the CRT-261 Reliable Braindumps Ebook test material can avoid these risks very well.
All in all, high efficiency of CRT-261 Valid Exam Discount Voucher exam material is the reason for your selection. We understand our candidates have no time to waste, everyone wants an efficient learning. So we take this factor into consideration, develop the most efficient way for you to prepare for the CRT-261 Valid Exam Discount Voucher exam, that is the real questions and answers practice mode, firstly, it simulates the real Certification Preparation for Service Cloud Consultant test environment perfectly, which offers greatly help to our customers.
Salesforce CRT-261 Valid Exam Discount Voucher - So Omgzlook a website worthy of your trust.
It is known to us that our CRT-261 Valid Exam Discount Voucher study materials have been keeping a high pass rate all the time. There is no doubt that it must be due to the high quality of our study materials. It is a matter of common sense that pass rate is the most important standard to testify the CRT-261 Valid Exam Discount Voucher study materials. The high pass rate of our study materials means that our products are very effective and useful for all people to pass their exam and get the related certification. So if you buy the CRT-261 Valid Exam Discount Voucher study materials from our company, you will get the certification in a shorter time.
CRT-261 Valid Exam Discount Voucher study materials including the official Salesforce CRT-261 Valid Exam Discount Voucher certification training courses, Salesforce CRT-261 Valid Exam Discount Voucher self-paced training guide, CRT-261 Valid Exam Discount Voucher exam Omgzlook and practice, CRT-261 Valid Exam Discount Voucher online exam CRT-261 Valid Exam Discount Voucher study guide. CRT-261 Valid Exam Discount Voucher simulation training package designed by Omgzlook can help you effortlessly pass the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
SAP C-LIXEA-2404 - App online version-Be suitable to all kinds of equipment or digital devices. SAP C-THR83-2405 - With it, you will be brimming with confidence, fully to do the exam preparation. We have three packages of the California Department of Insurance CA-Life-Accident-and-Health study materials: the PDF, Software and APP online and each one of them has its respect and different advantages. Salesforce HP HPE2-N71 exam can help and promote IT staff have a good career. Buying all our information can guarantee you to pass your first Salesforce certification PDMA NPDP exam.
Updated: May 28, 2022