On Omgzlook website you can free download part of the exam questions and answers about Salesforce certification CRT-261 Valid Exam Collection Free exam to quiz our reliability. Omgzlook's products can 100% put you onto a success away, then the pinnacle of IT is a step closer to you. By visit our website, the user can obtain an experimental demonstration, free after the user experience can choose the most appropriate and most favorite CRT-261 Valid Exam Collection Free exam questions download. Users can not only learn new knowledge, can also apply theory into the actual problem, but also can leak fill a vacancy, can say such case selection is to meet, so to grasp the opportunity! If you do not have participated in a professional specialized training course, you need to spend a lot of time and effort to prepare for the exam.
Salesforce Service Cloud Consultant CRT-261 You will become friends with better people.
Omgzlook's Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Valid Exam Collection Free exam training materials can help you 100% pass the exam. We have made all efforts to update our products in order to help you deal with any change, making you confidently take part in the Exam CRT-261 Simulator exam. Every day they are on duty to check for updates of Exam CRT-261 Simulator study materials for providing timely application.
Everyone has their own life planning. Different selects will have different acquisition. So the choice is important.
You cannot blindly prepare for Salesforce CRT-261 Valid Exam Collection Free exam.
As you can see that on our website, we have free demos of the CRT-261 Valid Exam Collection Free study materials are freebies for your information. In case you are tentative about their quality, we give these demos form which you could get the brief outline and questions closely related with the CRT-261 Valid Exam Collection Free exam materials. And it is quite easy to free download the demos of the CRT-261 Valid Exam Collection Free training guide, you can just click on the demos and input your email than you can download them in a second.
CRT-261 Valid Exam Collection Free answers real questions can help candidates have correct directions and prevent useless effort. If you still lack of confidence in preparing your exam, choosing a good CRT-261 Valid Exam Collection Free answers real questions will be a wise decision for you, it is also an economical method which is saving time, money and energy.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Huawei H19-315 - They have been engaged in research on the development of the industry for many years, and have a keen sense of smell for changes in the examination direction. Fortinet NSE7_EFW-7.2 questions and answers are created by our certified senior experts, which can ensure the high quality and high pass rate. For the PDF version of Microsoft MB-335 test question, you can print multiple times, practice multiple times, and repeatedly reinforce your unfamiliar knowledge. Getting an authoritative IT certification will make a great difference to your career like CompTIA CAS-005 exam tests. So stop idling away your precious time and begin your review with the help of our F5 302 learning quiz as soon as possible, and you will pass the exam in the least time.
Updated: May 28, 2022