CRT-261 Test Fees In Global & Clear CRT-261 Exam - Salesforce Exam CRT-261 Experience - Omgzlook

In order to ensure the quality of our CRT-261 Test Fees In Global preparation materials, we specially invited experienced team of experts to write them. The content of our CRT-261 Test Fees In Global practice engine comes from a careful analysis and summary of previous exam syllabus, so that you can accurately grasp the core test sites. At the same time, our proffesional experts are keeping a close eye on the changes of the exam questions and answers. As long as you get to know our CRT-261 Test Fees In Global exam questions, you will figure out that we have set an easier operation system for our candidates. Once you have a try, you can feel that the natural and seamless user interfaces of our CRT-261 Test Fees In Global study materials have grown to be more fluent and we have revised and updated CRT-261 Test Fees In Global learning braindumps according to the latest development situation. They have researched the annual real CRT-261 Test Fees In Global exam for many years.

Salesforce Service Cloud Consultant CRT-261 Please give us a chance to prove.

If you have any questions and doubts about the Certification Preparation for Service Cloud Consultant guide torrent we provide before or after the sale, you can contact us and we will send the customer service and the professional personnel to help you solve your issue about using CRT-261 - Certification Preparation for Service Cloud Consultant Test Fees In Global exam materials. So the competitiveness among companies about the study materials is fierce. Luckily, our company masters the core technology of developing the Certification Preparation for Service Cloud Consultant study materials.

In your every stage of review, our CRT-261 Test Fees In Global practice prep will make you satisfied. Our CRT-261 Test Fees In Global exam questions just focus on what is important and help you achieve your goal. With high-quality CRT-261 Test Fees In Global guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you.

Salesforce CRT-261 Test Fees In Global - Need any help, please contact with us again!

In order to pass Salesforce certification CRT-261 Test Fees In Global exam disposably, you must have a good preparation and a complete knowledge structure. Omgzlook can provide you the resources to meet your need.

Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Certification Preparation for Service Cloud Consultant exam torrent and prepare the exam.

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

ASQ CSQE - In today's competitive IT profession, if you want to stabilize your own position, you will have to prove your professional knowledge and technology level. To some extent, these Fortinet NSE5_FSM-6.3 certificates may determine your future. HP HPE0-S59 - Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. There are so many success examples by choosing our EMC D-RP-OE-A-24 guide quiz, so we believe you can be one of them. Because of its popularity, you can use the Omgzlook Salesforce Fortinet NSE7_LED-7.0 exam questions and answers to pass the exam.

Updated: May 28, 2022