We bring you the best CRT-261 Latest Real Test Questions exam preparation dumps which are already tested rigorously for their authenticity. Start downloading your desired CRT-261 Latest Real Test Questions exam product without any second thoughts. Our CRT-261 Latest Real Test Questions products will make you pass in first attempt with highest scores. All of CRT-261 Latest Real Test Questions learning materials do this to allow you to solve problems in a pleasant atmosphere while enhancing your interest in learning. If you do not get a reply from our service, you can contact customer service again. Also, we offer you with 24/7 customer services for any inconvenience.
CRT-261 Latest Real Test Questions study material is suitable for all people.
Besides, our company's website purchase process holds security guarantee, so you needn’t be anxious about download and install our CRT-261 - Certification Preparation for Service Cloud Consultant Latest Real Test Questions exam questions. So a wise and diligent person should absorb more knowledge when they are still young. At present, our CRT-261 Valid Test Answers study prep has gained wide popularity among different age groups.
From the customers’ point of view, our CRT-261 Latest Real Test Questions test question put all candidates’ demands as the top priority. We treasure every customer’ reliance and feedback to the optimal CRT-261 Latest Real Test Questions practice test. Considering all customers’ sincere requirements, CRT-261 Latest Real Test Questions test question persist in the principle of “Quality First and Clients Supreme” all along and promise to our candidates with plenty of high-quality products, considerate after-sale services as well as progressive management ideas.
Salesforce CRT-261 Latest Real Test Questions - So you can take a best preparation for the exam.
Every detail of our CRT-261 Latest Real Test Questions exam guide is going through professional evaluation and test. Other workers are also dedicated to their jobs. Even the proofreading works of the CRT-261 Latest Real Test Questions study materials are complex and difficult. They still attentively accomplish their tasks. Please have a try and give us an opportunity. Our CRT-261 Latest Real Test Questions preparation quide will totally amaze you and bring you good luck. And it deserves you to have a try!
Omgzlook's training tool has strong pertinence, which can help you save a lot of valuable time and energy to pass IT certification exam. Our exercises and answers and are very close true examination questions.
CRT-261 PDF DEMO:
QUESTION NO: 1
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 2
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 3
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Our Salesforce Public-Sector-Solutions study materials absolutely can add more pleasure to your life. EMC D-PSC-MN-01 - If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. If you attach great importance to the protection of personal information and want to choose a very high security product, DAMA CDMP-RMD real exam is definitely your first choice. Microsoft AZ-140 - But they need a lot of time to participate in the certification exam training courses. ACFCS CFCS - Each of us is dreaming of being the best, but only a few people take that crucial step.
Updated: May 28, 2022