Our experts are not slavish followers who just cut and paste the content into our CRT-261 Latest Practice Test Fee practice materials, all CRT-261 Latest Practice Test Fee exam questions are elaborately compiled by them. Just a small amount of money, but you can harvest colossal success with potential bright future. So we have the courage and justification to declare the number one position in this area, and choosing CRT-261 Latest Practice Test Fee actual exam is choosing success. The most important thing is that the CRT-261 Latest Practice Test Fee exam questions are continuously polished to be sold, so that users can enjoy the best service that our products bring. Our CRT-261 Latest Practice Test Fee real study dumps provide users with comprehensive learning materials, so that users can keep abreast of the progress of The Times. The product we provide with you is compiled by professionals elaborately and boosts varied versions which aimed to help you learn the CRT-261 Latest Practice Test Fee study materials by the method which is convenient for you.
Salesforce Service Cloud Consultant CRT-261 Please have a try and give us an opportunity.
Salesforce Service Cloud Consultant CRT-261 Latest Practice Test Fee - Certification Preparation for Service Cloud Consultant Please add Omgzlook's training tool in your shopping cart now. Everything is changing so fast. So do not reject challenging new things.
These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
Salesforce CRT-261 Latest Practice Test Fee - The talent is everywhere in modern society.
Due to the shortage of useful practice materials or being scanty for them, many candidates may choose the bad quality exam materials, but more and more candidates can choose our CRT-261 Latest Practice Test Fee study materials. Actually, some practice materials are shooting the breeze about their effectiveness, but our CRT-261 Latest Practice Test Fee training quiz are real high quality practice materials with passing rate up to 98 to 100 percent. And you will be amazed to find that our CRT-261 Latest Practice Test Fee exam questions are exactly the same ones in the real exam.
Opportunities always for those who are well prepared and we wish you not to miss the good opportunities. Omgzlook provide you with the most authoritative and the fullest Salesforce CRT-261 Latest Practice Test Fee exam dumps, thus the hit rate is very high.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
SAP C-THR81-2405 - The most important part is that all contents were being sifted with diligent attention. There will be one version right for you and help you quickly pass the ISACA CISA with ease, so that you can obtain the most authoritative international recognition on your IT ability. With our customer-oriented Microsoft AZ-204 actual question, you can be one of the former exam candidates with passing rate up to 98 to 100 percent. The latest SAP C_WZADM_2404 exam review materials offered by our Omgzlook will help you complete the SAP C_WZADM_2404 exam preparation in short time. Microsoft DP-300-KR training materials are not only the passbooks for students passing all kinds of professional examinations, but also the professional tools for students to review examinations.
Updated: May 28, 2022