If you can obtain the CRT-261 Latest Exam Vce Free certificate, you will have the greatest chance to get the job. So you need to improve yourself during your spare time. Our CRT-261 Latest Exam Vce Free study materials can help you get the certificate easily. We have tried our best to simply the difficult questions. In order to help you memorize the CRT-261 Latest Exam Vce Free study materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. As we all know, time and tide wait for no man.
Salesforce Service Cloud Consultant CRT-261 I wish you good luck.
With our exclusive online Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Vce Free exam training materials, you'll easily through Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Vce Free exam. IT authentication certificate is a best proof for your IT professional knowledge and experience. Salesforce CRT-261 Latest Test Topics Pdf is a very important certification exam in the IT industry and passing Salesforce certification CRT-261 Latest Test Topics Pdf exam is very difficult.
There are many dumps and training materials providers that would guarantee you pass the Salesforce CRT-261 Latest Exam Vce Free exam. Omgzlook speak with the facts, the moment when the miracle occurs can prove every word we said. The exam materiala of the Omgzlook Salesforce CRT-261 Latest Exam Vce Free is specifically designed for candicates.
Salesforce CRT-261 Latest Exam Vce Free - Select it will be your best choice.
Salesforce CRT-261 Latest Exam Vce Free certification exam is among those popular IT certifications. It is also the dream of ambitious IT professionals. This part of the candidates need to be fully prepared to allow them to get the highest score in the CRT-261 Latest Exam Vce Free exam, make their own configuration files compatible with market demand.
Omgzlook dumps has high hit rate that will help you to pass Salesforce CRT-261 Latest Exam Vce Free test at the first attempt, which is a proven fact. So, the quality of Omgzlook practice test is 100% guarantee and Omgzlook dumps torrent is the most trusted exam materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Fortinet FCP_FGT_AD-7.4 - Besides the books, internet is considered to be a treasure house of knowledge. If you obtain Avaya 71402X certificate, you can get a lot of benefits. Microsoft AZ-700 - We can make you have a financial windfall. Are you worrying about how to pass Salesforce SAP C_ARCIG_2404 test? Now don't need to worry about the problem. SAP C_LCNC_2406 - Its accuracy rate is 100% and let you take the exam with peace of mind, and pass the exam easily.
Updated: May 28, 2022