Our Omgzlook is a professional website to provide accurate exam material for a variety of IT certification exams. And Omgzlook can help many IT professionals enhance their career goals. The strength of our the IT elite team will make you feel incredible. If you are concerned that your study time cannot be guaranteed, then our CRT-261 Latest Exam Discount Voucher learning guide is your best choice because it allows you to learn from time to time and make full use of all the time available for learning. Our online version of CRT-261 Latest Exam Discount Voucher learning guide does not restrict the use of the device. Omgzlook's training tools are very effective and many people who have passed a number of IT certification exams used the practice questions and answers provided by Omgzlook.
Salesforce Service Cloud Consultant CRT-261 The free demo has three versions.
Omgzlook's Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Latest Exam Discount Voucher exam training materials is a very good training materials. Where is a will, there is a way. And our Exam CRT-261 Papers exam questions are the exact way which can help you pass the exam and get the certification with ease.
Of course, the Salesforce CRT-261 Latest Exam Discount Voucher certification is a very important exam which has been certified. In addition, the exam qualification can prove that you have high skills. However, like all the exams, Salesforce CRT-261 Latest Exam Discount Voucher test is also very difficult.
Salesforce CRT-261 Latest Exam Discount Voucher - You can download any time before purchasing.
Omgzlook IT Certification has years of training experience. Omgzlook Salesforce CRT-261 Latest Exam Discount Voucher exam training materials is a reliable product. IT elite team continue to provide our candidates with the latest version of the CRT-261 Latest Exam Discount Voucher exam training materials. Our staff made great efforts to ensure that you always get good grades in examinations. To be sure, Omgzlook Salesforce CRT-261 Latest Exam Discount Voucher exam materials can provide you with the most practical IT certification material.
Trying to download the free demo in our website and check the accuracy of CRT-261 Latest Exam Discount Voucher test answers and questions. Getting certification will be easy for you with our materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
Omgzlook's Salesforce Huawei H14-331_V1.0 exam training materials is a pioneer in the Salesforce Huawei H14-331_V1.0 exam certification preparation. Our website offer you the latest EMC D-SF-A-24 dumps torrent in pdf version and test engine version, which selected according to your study habit. SAP C_THR95_2405 - With it, you will get a different life. What made our MuleSoft MCPA-Level-1 study guide so amazing? The answer that we only supply the latest and valid MuleSoft MCPA-Level-1 exam braindumps for our customers and first-class after-sales services come after the first-class MuleSoft MCPA-Level-1 learning engine. ACAMS CAMS - You get what you want is one of the manifestations of success.
Updated: May 28, 2022