With Omgzlook's help, you do not need to spend a lot of money to participate in related cram or spend a lot of time and effort to review the relevant knowledge, but can easily pass the exam. Simulation test software of Apple SVC-19A Test Questions Answers exam is developed by Omgzlook's research of previous real exams. Omgzlook's Apple SVC-19A Test Questions Answers exam practice questions have a lot of similarities with the real exam practice questions. So, most IT people want to improve their knowledge and their skills by Apple certification exam. SVC-19A Test Questions Answers test is one of the most important exams and the certificate will bring you benefits. Are you still worrying about how to safely pass Apple certification SVC-19A Test Questions Answers exams? Do you have thought to select a specific training? Choosing a good training can effectively help you quickly consolidate a lot of IT knowledge, so you can be well ready for Apple certification SVC-19A Test Questions Answers exam.
AppleCare Technician Training SVC-19A You can experience it in advance.
In order to meet the request of current real test, the technology team of research on Omgzlook Apple SVC-19A - Apple Service Fundamentals Exam Test Questions Answers exam materials is always update the questions and answers in time. Once you have checked our demo, you will find the study materials we provide are what you want most. Our target is to reduce your pressure and improve your learning efficiency from preparing for SVC-19A Key Concepts exam.
In this competitive world, it is more important than ever. We guarantee that you can pass the exam easily. This certification exam can also help you tap into many new avenues and opportunities.
Apple SVC-19A Test Questions Answers - Our strength will make you incredible.
The secret that Omgzlook helps many candidates pass SVC-19A Test Questions Answers exam is Apple exam questions attentively studied by our professional IT team for years, and the detailed answer analysis. We constantly updated the SVC-19A Test Questions Answers exam materials at the same time with the exam update. We try our best to ensure 100% pass rate for you.
The opportunity always belongs to a person who has the preparation. But, when opportunities arise, will you seize the opportunities successfully? At present, you are preparing for Apple SVC-19A Test Questions Answers test.
SVC-19A PDF DEMO:
QUESTION NO: 1
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C
QUESTION NO: 2
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E
QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B
QUESTION NO: 4
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G
QUESTION NO: 5
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D
Besides, the detailed answers analysis provided by our professionals will make you be more confidence to pass SAP C-C4H46-2408 exam. Apple PECB Lead-Cybersecurity-Manager exam is very popular in IT field. If you want to know our Microsoft PL-500-CN test questions materials, you can download our free demo now. Huawei H13-624_V5.0 - Within a year, only if you would like to update the materials you have, you will get the newer version. Excellent Apple Dell D-HCIAZ-A-01 study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy.
Updated: May 28, 2022