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SD0-101 PDF DEMO:
QUESTION NO: 1
Which of the options best describes a key responsibility of a Service Desk Manager?
A. To deliver ad-hoc levels of service quality from the Service Desk
B. To promote the Service Desk to the organisation and users
C. To manage Incidents and Major Incidents
D. To develop and manage the Problem Management team
Answer: B
QUESTION NO: 2
If you are asked to name a Service Desk best practice, which option would be relevant?
A. SAP
B. KCS
C. Problem Management
D. itSMF
Answer: B
QUESTION NO: 3
What should an SDA reasonably expect of users when they contact the service desk for assistance?
A. To provide valuable information regarding their opinion of the Service Desk
B. To provide valuable information regarding their view of the SLA
C. To provide an opportunity to receive feedback regarding their technical ability
D. To provide the relevant information needed to resolve their incident
Answer: D
QUESTION NO: 4
Your organisation documents company policies to which it expects all employees to adhere. What is the most important reason for SDAs to ensure they work within these policies?
A. Company policies support consistent behaviour
B. Company policies emphasise deviations from acceptable behaviour
C. Company policies meet their managers criteria for success
D. Company policies support creative approaches for SDA activities
Answer: A
QUESTION NO: 5
Which these options would NOT be a responsibility of the Service Desk?
A. Representing the IT organisation
B. Delivering first time fixes
C. Operating as a communications channel
D. Providing a reliable IT infrastructure
Answer: D
Besides, the simulate test environment will help you to be familiar with the WGU Ethics-In-Technology actual test. If you are really in doubt, you can use our trial version of our Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil exam questions first. CIW 1D0-724 - Our business policy is "products win by quality, service win by satisfaction". Salesforce CRM-Analytics-and-Einstein-Discovery-Consultant - If you are now determined to go to research, there is still a little hesitation in product selection. Google Associate-Cloud-Engineer - Time is nothing; timing is everything.
Updated: May 27, 2022