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Salesforce Community Cloud CRT-271 Try it now!
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CRT-271 PDF DEMO:
QUESTION NO: 1
Universal Containers has a multi -layered distribution structure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal
Containers plans to roll out a Community with the following capabilities: * Main Distributors and
Regional Distributors are considered Partner accounts in Salesforce. * Main Distributors can communicate with other Main Distributors. * Regional Distributors can communicate with other
Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional
Distributors. How should the Salesforce Admin build a Community to meet the requirements?
A. Build one Community for each Regional Distributor and one for Main Distributors
B. Build one Community using the Napili template for Main Distributors and Regional Distributors.
Disable Community user visibility and allow portal user visibility
C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the
Community
D. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
Answer: C
QUESTION NO: 2
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
A. Link to an external website and the CSS will be automatically generated
B. Use HEX values within the color swatch
C. Import the company logo and a custom color palette will be generated
D. Use custom CSS
Answer: B,C,D
QUESTION NO: 3
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
A. From the Community Workspace
B. From the Community site
C. From the All Communities setup page
D. From the Community Builder
Answer: C
QUESTION NO: 4
Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.
The following are the requirements for their Community:
- Branding is limited to the logo and company colour palette.
- Chatter Groups will be used for private product collaboration.
- Users should be able to submit a support case
- Users should be able to view invoice information (external object using Salesforce Connect)
- Users should be able to view order information (saved in the Standard Order object in Salesforce)
Which three requirements can be accomplished with the Customer Service (Napili) Template?
Choose 3 answers.
A. Users should be able to submit a support case
B. Users should be able to view order information (saved in the Standard Order object in Salesforce)
C. Chatter Groups will be used for private product collaboration.
D. Users should be able to view invoice information (external object using Salesforce Connect)
E. Branding is limited to the logo and company colour palette.
Answer: A,D,E
QUESTION NO: 5
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the
Community?
Select one or more of the following:
A. Direct employees to the global header
B. Advise employees to use the "Login in as" functionality
C. Direct employees to the App Launcher
D. Recommend employees use a separate username for Community access
Answer: C
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Updated: May 28, 2022