As a professional dumps vendors, we provide the comprehensive CRT-261 Valid Test Questions pass review that is the best helper for clearing CRT-261 Valid Test Questions actual test, and getting the professional certification quickly. It is a best choice to improve your professional skills and ability to face the challenge of CRT-261 Valid Test Questions practice exam with our online training. We have helped thousands of candidates to get succeed in their career by using our CRT-261 Valid Test Questions study guide. The PDF version helps you read content easier at your process of studying with clear arrangement, and the PC Test Engine version of CRT-261 Valid Test Questions practice questions allows you to take stimulation exam to check your process of exam preparing, which support windows system only. Moreover, there is the APP version of CRT-261 Valid Test Questions study engine, you can learn anywhere at any time. Our CRT-261 Valid Test Questions study pdf is especially designed to give you a unique experience and make sure your success pass.
Salesforce Service Cloud Consultant CRT-261 Then you can learn and practice it.
Salesforce Service Cloud Consultant CRT-261 Valid Test Questions - Certification Preparation for Service Cloud Consultant With Omgzlook real questions and answers, when you take the exam, you can handle it with ease and get high marks. If you don’t have enough ability, it is very possible for you to be washed out. On the contrary, the combination of experience and the Test CRT-261 Syllabus certification could help you resume stand out in a competitive job market.
Do you wonder why so many peers can successfully pass CRT-261 Valid Test Questions exam? Are also you eager to obtain CRT-261 Valid Test Questions exam certification? Now I tell you that the key that they successfully pass the exam is owing to using our CRT-261 Valid Test Questions exam software provided by our Omgzlook. Our CRT-261 Valid Test Questions exam software offers comprehensive and diverse questions, professional answer analysis and one-year free update service after successful payment; with the help of our CRT-261 Valid Test Questions exam software, you can improve your study ability to obtain CRT-261 Valid Test Questions exam certification.
Salesforce CRT-261 Valid Test Questions - Pass guaranteed; 5.
Perhaps you have wasted a lot of time to playing computer games. It doesn’t matter. It is never too late to change. There is no point in regretting for the past. Our CRT-261 Valid Test Questions exam questions can help you compensate for the mistakes you have made in the past. You will change a lot after learning our CRT-261 Valid Test Questions study materials. And most of all, you will get reward by our CRT-261 Valid Test Questions training engine in the least time with little effort.
As we sell electronic files, there is no need to ship. After payment you can receive CRT-261 Valid Test Questions exam review questions you purchase soon so that you can study before.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
Network Appliance NS0-304 - There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. IAM IAM-Certificate - Please totally trust the accuracy of questions and answers. Oracle 1Z0-1093-23 - So stop hesitation and buy our study materials. Expert for one-year free updating of SAP C-IEE2E-2404 dumps pdf, we promise you full refund if you failed exam with our dumps. So you just need to memorize our correct questions and answers of the APICS CSCP-KR study materials.
Updated: May 28, 2022