We ensure that the CRT-261 Valid Study Questions exam software you are using is the latest version. It is possible for you to easily pass CRT-261 Valid Study Questions exam. Many users who have easily pass CRT-261 Valid Study Questions exam with our CRT-261 Valid Study Questions exam software of Omgzlook. our CRT-261 Valid Study Questions exam guide has not equivocal content that may confuse exam candidates. All question points of our CRT-261 Valid Study Questions study quiz can dispel your doubts clearly. As a worker in IT industry, you know how important the CRT-261 Valid Study Questions exam certification is for your career success.
Salesforce Service Cloud Consultant CRT-261 At first, it can be only used on PC.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Valid Study Questions test material more suitable for users of various cultural levels. Our New CRT-261 Test Fee free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our New CRT-261 Test Fee real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid New CRT-261 Test Fee exam pdf.
We will send our CRT-261 Valid Study Questions exam guide within 10 minutes after your payment. You can check your mailbox ten minutes after payment to see if our CRT-261 Valid Study Questions exam guide are in. What we attach importance to in the transaction of latest CRT-261 Valid Study Questions quiz prep is for your consideration about high quality and efficient products and time-saving service.
Salesforce CRT-261 Valid Study Questions - You’ve heard it right.
Having been handling in this line for more than ten years, we can assure you that our CRT-261 Valid Study Questions study questions are of best quality and reasonable prices for your information. We offer free demos of the latest version covering all details of our CRT-261 Valid Study Questions exam braindumps available at present as representatives. So CRT-261 Valid Study Questions practice materials come within the scope of our business activities. Choose our CRT-261 Valid Study Questions learning guide, you won't regret!
You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our CRT-261 Valid Study Questions practice materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Salesforce Salesforce-MuleSoft-Developer-I study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. The latest Nutanix NCP-CI-AWS quiz torrent can directly lead you to the success of your career. If you have any questions after you buy our SAP C_S4PPM_2021 study guide, you can always get thoughtful support and help by email or online inquiry. The PDF version of our Cisco 350-401 test braindumps provide demo for customers; you will have the right to download the demo for free if you choose to use the PDF version. Nutanix NCP-MCI-6.5 - Professional ability is very important both for the students and for the in-service staff because it proves their practical ability in the area they major in.
Updated: May 28, 2022